Extensive Support Experience for PGP Desktop issues- Locking unlocking Disks, Laptop HDD's, PGP key encryption.
Worked on Blackberry Enterprise Services: Generating pins, Activating Enterprise Mobile Handsets etc.
Being in an IT support position I have gained Extensive knowledge of:
• IT Infrastructure
• Network Administration
• Virtualization
• Storage
• Windows and Linux Operating Systems
• Incident Management
• Server Administration
• Infrastructure Monitoring
• Disaster Management
• IT Remote Support
Ticketing tools: BMC Remedy, Salesforce, HP
Monitoring tools: Solar Winds, Nagios, Omnicenter, BMC Impact Explorer, HP Open view
Remote tools: Teamviewer, Microsoft Remote Desktop (RDC), Microsoft Lync, Cisco WebEx
Client tools: Secure CRT, SSH, Putty