Customer Service Assistant for e-commerce business (Customer Service, Communication with Suppliers, Shopify, Dropified )

$2-8 USD / hour

Terminado

Publicado

hace más de 4 años

$2-8 USD / hour

Hi, We need a Customer Service Assistant for our e-commerce business. Fluency in English is a must. Experience in customer service is a must. We are looking for a young, smart, thorough and reliable person with strong organizational skills and a university master's degree who is Tech savvy and with determination to achieve. This person must work in Asia timezone (UTC +9). Must be available min 3-4 hours per day. The initial main tasks are: - Customer Service: Communicating by E-mails and Facebook, manage request for replacement and refunds - Customize description on e-commerce platform - Shopify (HTML knowledge required) - Manage E-commerce platform (Shopify) - Maintain Social Media and moderate comments (FB and Instagram) - Write product description - Communicate with suppliers (via Wechat - Chinese speaking is a plus) - Other assisting tasks will be added as the work progresses More responsibilities and managerial tasks will be asked as we observe the skills of the applicants. MUST: - Must be internet and be tech savvy - Must have a Master's degree in a relevant field (Computer Science, Business, Marketing...) - Must have a minimum of 2-3 years of work experience - Must have excellent writing skills in English and grammar - Must have good command of Microsoft office (word and excel), Gmail - Must have fast internet connection - Must be thorough and pay attention to details - Must have great organizational skills - Must have experience with Shopify and Dropified GOOD TO HAVE: - Knowledge in image or video editing is a plus - Knowledge of shopify, dropified and aliexpress is a plus - Good copywriting skills and marketing experience - Photoshop or Illustrator skills - Experience in project management - Speak Chinese PERSONALITY - Must be willing to achieve, eager to learn and proactive - Must be able to take initiative - Be Trustworthy Work will be spread from Monday to Saturday, a few hours per day. We will start with a work on hourly basis. If the applicant is proven to be good, we will hire full-time. Thanks, Regards,

Customer Service

Order Processing

Shopify

Social Media Management

Virtual Assistant

ID del proyecto: 22181082

Información sobre el proyecto

42 propuestas

Proyecto remoto

Activo hace 5 años

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Adjudicado a:

@daengr15

Hi! I have been a Virtual Assistant for an Australian fashion label and my primary tasks are the same to the job description. I am well versed in Photoshop and Illustrator for graphic design. I have managed Shopify stores before and handled customer support all throughout a year. Let’s have a chat so we can start working on this project. I want to bring value to your business. Sincerely, Daryll

$3 USD en 40 días

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42 freelancers están ofertando un promedio de $6 USD /hora por este trabajo

@itsmugunthan

Hello! Please kindly check my profile reviews ** If you're interested to work with me, please send me a message. Thank you!

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@Excelentt

I have 10 years of experience. I have worked with shopify, dropified and aliexpress. I have used we chat. Looking forward to your response.

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@EngOsama75

Hello, I am applying for this post as a Virtual Assistant, fluent in English, excellent Customer Service Skills. I have been in customer service since Feb 2014 for different firms. Kindly check my profile: https://www.freelancer.com/u/EngOsama75?w=f I have a BSc of Computer Science, Diploma in Network Administration, Cisco Certified, HR & Quality Management Courses. In addition to some practical certificates in Information Technology, Sales, Marketing and customer support. I can dedicate for this project more than 4 hours a day, 5-6 days a week ( Monday to Saturday ), only for 5 USD per hour. I would welcome the chance to speak with you & discuss further details. Thank you Osama

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@ProjectHunter87

Hi I am willing to offer you my services for the position of customer support assistant. Can you please let me know a bit about your business or your business site? Please message me so we can discuss further. Thank You Fahd Saeed

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@okechukwu1

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, I feel I am that person. I have over 3 years of V.A. experience which has involved email handling and social media post scheduling to mention a few. I also have no problem working full-time. I feel my experience from similar support roles for e-commerce companies would be valuable. I have used Shopify, Microsoft Office and Zendesk in the past. I have also performed email and social media (Facebook) handling. Hopefully, this brief proposal is enough for you to grant me an interview.

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@expertserv

Hello Sir, I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having a good hand on Email Handling, Live Chat Support, Marketing, Data Entry, Web Research also in Product Research, Sourcing and Product Listings on various platforms like eBay, AliExpress, Shopify, Amazon, Magento, and WooCommerce for the past 4 years. I will perform accurate Email Handling and Live Chat Support to your existing customers and convert new inquiries into sales along with managing all staff members with their day to day to work schedule for your eCommerce store also if needed I can do product listings into your online store with writing creative titles, high-quality images and informative descriptions with good SEO tags and variations in color, size to drive in more sales and to make your product more visible in search results. I will deliver 100% quality results according to your requirements. I am ready to work for the full time on this task with complete dedication. I will be available here all-time for quick updates and follow-ups. Looking forward to your quick positive response to get started now with the project and set the best price for this project. Kind Regards Sarita P

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@ivanromhel09

Hi! I am writing to express my interest for the job you offered. I am proficient in doing live chats/emails, call handling, doing administrative tasks, collecting/processing data and more. I have 3 years over all experience working as a Customer Support US-based companies such as Amazon US, online fitness websites, and etc. Most of the works I've done are contractual projects only so I'm looking for a company who accepts long term position. I'm fast to adapt and learn the processes and I'm absolutely sure that I'm a perfect fit for the job you offer. I look forward to your response. Sincerely, Ivan

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@faizaanmaroof

Hi there Ready to be virtual assistant for ecommerce store Look forward to hear from you soon So we can discuss in detail Thank you

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@ITSolution24x7

I Will Be Your ⭐⭐Virtual Assistant⭐⭐ ⭐No advance payment. ⭐Pay once project completed # Customer Service Support # Social Media Marketing Plan and Management # Classified Ads posting + Internet marketing # Data Entry # Follow up calls, respond to inquiries +Live Chat Support # Update Website # Email sending and Follow-ups. # Increase your followers for Facebook + Instagram + YouTube etc If there's something I did not mention that you need, please send me a message, and I will be happy to help.

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@envumsolutions

Hello We can start immediately. I have read your job description, and don't need any upfront SHOPIFY EXPERT and SHOPIFY PARTNER company here. We have been doing similar things in the past. Let's have a chat to discuss more on this and finalise.

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@paulvillacorta

Hi, If you're looking for a better virtual team to do Customer Support (Phone, Email, and Chat), appointment setting, cold calling, sales, Virtual Assistant and the like. We are based in the Philippines and we have a top-caliber team for you. We are trusted by clients from the UK, Australia, USA, and Canada by far. Maintaining client relationships for the long term process and giving them a satisfying end result. 10 years in the industry so we know what we are talking about. We build business offshore and connect to your customers online. Send us your interest. Thanks. Best, Paulkem

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@muzammil21

Hi there, Quality and time is my commitment. I’ve checked the project details and I can do this project perfectly. I have huge experience in working with these projects. Waiting for your quick reply. Best Regards Muzammil

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@webdeveloper135

Hi, i can for surely make a positive contribution as a freelance virtual assistant I would love to have to opportunity to join the team and use my skills to create an efficient and stress free office environment for your executives. I believe I can meet and exceed the expectations you have for this role i have excellent communication skills both written and verbal. I am a self-starter and have a complete in-home office set up, I look forward to speaking more with you about my candidacy. Feel free to contact me at any time and I’m ready to begin work as your virtual assistant as soon as possible :-)

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@harneetarora

Hi, I am a seasoned telemarketer who has been doing b2b sales for more than 5 years now. I have worked in a lot of domains line IT, telecommunications, real estate etc. I have worked in US, UK and the Australian time zones. I have done business development, appointment setting, customer service, up selling and cold calling. As per the project description i have the expertise to achieve all the tasks mentioned in the project. Looking forward to speak with you.

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@ananoiobadze

Hello, I am a student of digital marketing and a graduate of psychology with experience of working as a marketing analyst and researcher in one of the research and consultancy companies. Apart from studies, I am working as a social media manager for one of the health and fitness companies, doing their social media campaigns and dealing with customers through incoming messages and emails together with doing the follow-ups in certain specific cases. As part of this job, I am doing photo and video editing of the materials on the products that they are selling for creating posts on facebook about the description of the products. During my student years, I used to study web programming and gained knowledge in HTML and the programs such as illustrator and photoshop that I tend to use in my current work as well. Lastly, I have experience working as an English language customer service representative for one of international pharmaceutical companies. The certificates I have gained and the experience I have had studying and writing in English prove my proficiency in the language. Currently, I am doing my master's and other courses in English as well. I have a reliable internet connection which makes me accessible 24/7 no matter where I am. Thank you for considering my letter and I hope we will have further communication on this project.

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@mozwork

Hi there, I see you are looking for ecommerce expert, I have ads experience more than 3 years, I'm available to work 40h/week, We can discusse more about your project, and i have questions about the peoject. Best regards.

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@milliard

I am an expert and easily I can do because My experience is 18 years and My rate is negotiable after discussion I will give you my final rate. message me.....

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@rsvenkata24

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@Komalcadvani

I read description given by you and I will do the same within given time period with 100% accuracy I have also experience of this kind of work

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@Ridig

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