Call Center Represenative

I am Kashif Naseem also known as Kash. I am self motivated Telemarketer having an experience in telemarketing Industry from last 10 years. I am working for the offshore companies since 2007 and worked on different B2B projects like Appointment Setting, Lead Generation, Customer Support, Outbound Sales, e.t.c. I am very enthusiastic and having great positive attitude to deal with any situation and challenges that arises. I have natural ability to handle difficult customers queries and able to assist.

I believe i have the experience and skills to complete the project on time with utmost importance and due diligence.

I believe that my more than 7 years of experience in the outsourcing industry as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.

Dear Sir/Madam, I m a very motivated freelancer willing to do any job you provide relevant to my skills. I m currently doing my computer science undergraduate degree.I m able to work 6 hours a day. I have skills in most computer related work including ms office, graphic designing, data entry, virtual assistant, email handling, call making, internet research and project management, so I m more than happy to help you. Give me a chance to be a part in making this project a success. I will do my best to help you in what you hired me for. No of hours I can work : 30+ hours a week ***I have prior experience as a virtual assistant handling calls. Thanks, Dulanga

I have over 14 years of Customer Service work experience in the BPO industry. Started from an order taking account, to technical support, Customer Service and/or Helpdesk. My last employer was with Thomson Reuters. Handling both Customer service and Technical support. My primary task is to answer incomming calls, identify issue by asking probing questions, reach out to proper support groups to resolve issue or escalate when necessary. Aside from incoming phone calls, we also reach out to clients and internal group via chat and email

I have extensive experience for this job from years of working in the call center industry. I have handled health insurance, credit card, collections, airline and travel accounts primarily for the North American market. I am highly trainable, fast-learner, keen on details. I would be glad to hear from you to discuss the scope of the job.