Customer Service & Support (Telecommute)

Customer Service & Support We're looking for someone who can be on call from 1am to 9am PST to answer customer support calls and emails. The traffic is generally not heavy (in this 8 hour period, you would receive an average of around 5 phone calls and 5 emails). We'd like to have someone who can respond immediately to each inquiry. Our company website is at [login to view URL] Requirements: Bachelors Degree or equivalent Excellent phone skills Excellent written and oral communication skills 2+ years of customer service experience, preferably in a tech-related field. Knowledge of QuickBooks is a big plus Fluency with general Windows and Macintosh operation Responsibilities: Triage and respond to customer support inquiries (technical or functional) Monitor trouble-ticket database to insure speedy response to all requests Work with other departments to research and resolve customer issues