Roshan

• Domain Exposure : Engineering Services, Information Technology, Sales & Service, Banking & Financial • Excellent communication skills and expertise in dealing with user problems, customer service • Administration of client/server technologies communication protocols, Messaging systems • Experience in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades • Capable to delve into the new leading Technologies (Server 2012, Windows Networking, CRM). • Good knowledge ticketing tools like BMC Service View, Remedyforce, Artologik, Cadre & HP Service Manager. • Ability to work well in both a team environment and individual environment