Account Manager (Email & Phone relationships w/ Happy Customers)

Brainscape is a popular web & mobile education startup with over 3 million registered users. Among our "power users" exist many dedicated champions who could become more formal proponents, clients, or partners. We are seeking a Lead Account Manager to build and maintain consistent human relationships with these power users. You will diligently identify, contact, speak with, and follow up with a broad variety of users -- including students, teachers, professors, publishing company executives, corporate trainers, and other types of professionals. You can expect to have up to 5-10 hours of enthusiastic user phone calls every week, and another 10-15 hours of emails. There are multiple goals of these conversations: - Learn more about what features our users need, to help us prioritize - Identify great user "stories" for PR opportunities - Recruit "brand ambassadors" to promote their flashcards to earn money - Get us introduced to purchasing decision makers at their school or company You will be compensated at a competitive hourly rate plus potential bonuses for formal Sales deals or Partnerships that you are able to uncover. Qualifications - At least 2 years of experience in sales or account management - Some awareness of how tech is used in schools, test prep, and/or corporate L&D - Deep familiarity with at least one major CRM (e.g. SalesForce, HubSpot) - Impeccable organizational skills and communication skills - Strong stamina to hustle through multiple consecutive emails & phone calls - An inquisitive mindset and eagerness to ask users pointed questions - Ability to switch context and "tone" when speaking in different markets - Availability to work at least 15-20 hours/week, on a flexible schedule