Build a custom ticketing system

Dear Chris. I read with details the Ticket Management [login to view URL], we already have done a Website from scratch that my work as a foundation for what you need. I created a 3min video that shows the features that we came up with, I\'m sending it to the recruiter so he can share it with you.\r\n\r\nThanks!\r\n\r\nFelice\r\n\r\nPD: We are a small Software Dev Company, we are Microsoft Registered Partners

Hi Chris, we've read the project description and very confidence to develop the custom web app, we'll provide you professional web, front & back-end developer's services and complete the project on given time. We'll definitely build and maintain the ticketing platform as per your needs. We have a big team of developers and designers and we always interested in good and stable projects to be done, so we can build relations on top of it to work for long. We're already working with many enterprise level clients and delivering things in same technology in the US, UK, UAE, & Australia and we can give you our client’s reference and you can talk to them. We’ve built many web platforms & sites also IOS and Android mobile apps. Let us discuss in details, explore your system and then come up with the precise time and cost. We offer technologies like HTML/CSS, Bootstrap, Less/Sass, MySQL, Git, React.js, Angular, CRM, Mongo, JavaScript, JQuery, AJAX, Node.js, PHP, CI, Laravel, Objective C, C#, Java, Rest API, ASP.Net, MVC, AWS, Agile, Software Architecture, WordPress & for apps Xcode, Swift, Cocoa, React & Xamarin. Please message us to discuss further and get started. Also, we can show you our past work and explain you about strength and skills of our company to give you confidence and believe in us for working together. Please let us know and we can revise everything after a brief discussion. We provide lifetime free support for our work and always believe in long-term relations. Cheers

Hello Chris I read the attached docx file and have some more question on it so if you are available then let me know so we can discuss more on this.. i have relevant skills and experience as per your project need...i can share some demo as well once i get proper scope. Let's discuss more about project to finalise the proper scope with estimated cost and time so ping me over the freelancer chat.. You can also check my profile page as i have more than 32% Repeat Hire Ratio..so i work as long term basis

Chris ++++ I have read everything from the document, as you have very nicely explained all the high level features but I still have couple of questions to ask, when you will initiate the chat, because there is character limitation on this initial message board. I have understood the scope of this project ticketing system & very much interested to work on this website but I have to be honest with you that 10 weeks seems bit tight deadline, because in outsourcing, there are always some rounds of testing/revisions back & forth and communication time. Plus, we must focus on quality of work than rushing the job to complete but yes we can definitely try to deliver you in this timeline, as I will be assigning 3-4 dedicated developers on this project, because it is a big website. Please let me know how do you want to proceed, as I can also give you our team high level understanding paragraph to make sure that we are both on the same page in terms of requirements understanding. Just so you know I am flexible in prices, as quality & long-term relationship is more important. Look forward to hearing from you. Regards, YK LEADconcept

Hello, Chris Reading your description we feel that we have encountered a partner, which has already considered various aspects of a quality product creation and has a lined-out advancement plan. Now it's time for the next product development stage. Our team consists out of expert level software engineers, what enables us to research the project opportunities of your product to evolve in the directions required by your business needs. This research allow us to inform you about business-related specifics of the product development, provide non-trivial solutions and to ensure optimization of evolutionary investments.

 During the consultation with you on the use-cases we will in parallel work on the Functional Description, which makes the investments into the product "non-sinkable" even if the business concept will change. Our task is to research all the implementation options chosen by you for the technological implement-ability and to create the professional base for the engineering design. We will ensure flexibility and readiness to possible requirement changes based on the market best practices and our 15 years of development experience. Only this approach complies with the IT industry development standards and allows full control of the product: - creation of completely valid resource plans - avoid refactoring of the evolving projects - control all the business risks of the project, not only the technological ones Best Regards, Andrei Costenco Dev Experts Team

Hello, how are you? We are a team of skilled and experienced web developers and graphic designer and we have recently done a project which was quite similar to the system you are looking for. In that system we have developed a custom ticketing system and we can share the URL and back end credentials to that system to make you assure that we are skilled enough to deliver the project with some great results. Let’s have a chat session with few quiestions. Thank you

Dear Chris, Hope you are doing Great..!!! Directly coming to project description I would like to reflect my understanding about the project. You are looking for Custom Ticketing System which provide your employees to get interacted with customer. Following system having the functionality to categorize tickets, assign to single or multiple team members, personal notes and reminders for each staff members, etc. I have read your attached description as well, I would be happy to have a detail discussion with you on the same. So that I can connect you with our tech team and clarify our queries. OUR TEAM I would like to take this opportunity to introduce my team as well. Since last 5 years we are working here with team of 35+ developers having 3 to 6 years of working experience on latest technologies and we provided solutions to many large , small and mid level organization with our quality product. I would be really happy to speak to you as a person. I am eagerly looking forward for your response. Warm Regards Nisha

Just give us this and you will be more than happy

HI Chris, Thank you for the opportunity. You are looking to develop a ticketing system customized to the needs of your employees' interaction with customers and with each other in several departments. It is a ticketing system tied to customer support emails with added features. Ability to categorize tickets, assign to single or multiple team members, personal notes and reminders for each staff members, etc Thank you for a detailed explanation of the project. We are looking forward to discussing this project specification and clarifying some of our questions so we can come up with the formal proposal Looking forward to our discussion Thanks Mirth

Hello, we are interested in Your project. We provide projects related on any available CMS(Wordpress, Drupal, Prestashop etc), from "scratch" with core php and php-frameworks(Yii/Yii2, Laravel, CodeIgniter), JavaScript, jQuery, AJAX, HTML5, CSS3, Bootstrap, responsive, also provide web design(website, graphic, banner, brochure, logo, 3d design). Please, review our experience in our profile - https://www.freelancer.com/u/webbookstudio. We are glad to chat with You and discuss all in details. Waiting for Your reply! Best regards.

Hello Chris, I have read the brief project description and reviewed the attached document. I am known to the requirement and I can certainly get this job done. I would like to be invited for further discussion on the project to proceed. I am an experienced software architect, own a team of 40 programmers, worked on 300+ projects. I am serving on this platform for 5+ years and worked on simple to complex level projects. I wish to serve you best of my abilities and experience. Look forward to hear. Regards, Nittile Gupta

Hello Chris, I have gone through project details and attachment, As you mention you need to build a employee Ticketing management system and Integrate with existing Bigcommerce store. I have understand attachment scope of works but I have question on Bigcommerce. Yes I have experience in Bigcommerce and developed 5 store in Bigcommerce but My question is how can u make subdomain in Bigcommerce hosted site ? I think Bigcommerce not provide this type of functionality. can you please confirm this. -> can you please let me know about 10 different type of report and which type of notification will need to send ? We have 8 years of experience in website design, software development, CRM development, eCommerce, PHP, Laravel, codeIgniter, AJAX, API integration, HTML, Jquery, Javascript, CSS. can you please start project chat. Thank you

Hello Chris, Thanks for sharing your requirement in a very detailed manner. According to my understanding, you would like to implement ticket management system for your website which will provide the facility to the users and service providers to manage the request and inquiries. System has a list of the categories for the inquires and based on that employee users will be assigned to manage the request from the users. All the request in the system will be managed over the email as well for the backup purpose so whenever a revert is provided by the user or services employee both of them get the notification on emails. Moreover, I have few more doubts related to your requirement document and would like to share with you so that you can address them in a detailed manner for clarification. 1. How will you assign the employee to the user ticket or it will be assigned based on the category? 2. Will you be creating the profile of the employee from the backend so are you going to assign the category to them or they will be managed manually? 3. Do we need to bind any other functionality apart from the chat or service employee has the access to request or change the some of condition or user if required? 4. Who has the authority to close the ticket user or service employee? Is there any kind of the information required while closing the ticket? 5. Will you provide the facility for the employee to handover their ticket or other for any specific reason? Thanks Raul

Hi Chris I would love to discuss your needs further. I am a full stack developer with 10+years experience and extensive experience building optimized web applications for small to large scale businesses. I strive to offer a professional service, deliver quality work, and communicate effectively. I am available to chat about this project now and look forward to hearing more. Thank You

i need more Description and no problem i will start and will be with you for anything check my profile

Chris I have read requirements & I understand that you need a custom developed ticketing system, we are a company working since 2010, on behalf of my company I would like to offer our services to develop this ticketing system.

Hi Chris, After reading your job application I have checked your attached requirements and got the idea about all modules Including :- - Ticket Management - Customer Management - Parts Management - Products Management - Ticket Category Management - Users / Staff Management - Reports etc.. Here I would like to confirm you that we have full understanding about complete work scope and we will surely help to develop fully responsive web based custom ticketing system according to provided modules and requirements. Our approach for this project will be based on agile methodology following are the step by step procedure starting from requirements - specifications - architecture - design - construction - testing and debugging - deployment - warranty and maintenance. << Can we do small discussion through freelancer chat window? Regards, Kaushal

Hey welcome to pixcile technologies we are running our customize ticketing system in our country kindly come on chat so we can disscuss