First of All, I liked your concept, it is really good one, but I have some doubts like:
1. How the call and the system will be connected?
I can add the details and all stuff if the data is provided, but I am wondering on how the recorded voice and phone number, etc will be getting to the system.
So, Please initiate chat, so that we can discuss more and have much clarity on this.
To introduce myself, I am Sharad Soni, I have 4 Years of Web Development Experience, Expert in PHP and its Frameworks like CodeIgniter, Laravel, Yii and also have good number of satisfied customers.
Do see my portfolio.
Thanks,
Sharad Soni