I need someone to evaluate all available CRM (Customer relationship management) solutions out there that conform to the criteria below.
You will;
1. make a short list of 3 programs for me to choose from.
2. Make sure that an online demo is available for me to demo/preview it
3. Parse our existing customer database into the new system once we've chosen which one is best.
Criteria;
1. CRM system must have an easy interface to use for dumb salespeople
2. System must have a sales funnel approach with lead tracking
3. Must be able to produce lead status reports
4. Must be open source/free
5. Must be in PHP and mysql
6. The CRM system should be able to act as a email handler for issue tracking/sales leads - that is, when a potential customer contacts us by email, it should go into the contact file for that customer automatically. Alos, if I should be able to reply to the query using the CRM system and that reply should be logged.
7. Should be a stable version of the program, not a beta.
8. Must be able to predefine activities, such as 'call' or 'left a message' or 'replied to email' or 'send campaign material'
9. Must be able to do reports on marketing campaign effectivess.
Thanks, looking forward to your bid!
## Deliverables
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Installation package that will install the software (in ready-to-run condition) on the platform(s) specified in this bid request.
3) Exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
## Platform
PHP and MYSQL