I have 3 years of experience in Customer Service assisting U.S. and Canadian customers. I was trained at a large Call Center in El Salvador and served as Team Lead for 1 year
I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, empathy, calmness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
And very familiar with Microsoft office programs. I can type fast and efficiently. I can work with large amounts of data in an excel spreadsheet in a time-efficient manner. I would like to being part of your project