Laptop Spec: Acer i5 Ram: 4gb 500gg Connection: 5mbps Quit Environment *Highly knowledgeable in PC applications, operating systems and hardware (Windows , Windows 2000,Window 7, Windows XP, Windows NT, DOS, Communication Software, modems, MS Office , 2000) *Strong knowledge of internet technology and software including browsers (Netscape and Internet Explorer) *Strong verbal and written communication skills *Detailed working knowledge of the practices, products, services, procedures and principles relating to the Business Banking products and business units, to sufficiently provide advice and interpret policies *Strong organizational and time management skills *Understanding of the impact technology problems have on customers *Ability to learn new technologies and products quickly and thoroughly *Help Desk and/or Phone Support experience an asset