Callcenter/CRM solution

we are a small callcenter/marketing agency. we specialise in making introduction calls and appointments for other companies. we need a webbased application for automating and handling our calls. We have something similar in PHP now but it's architecture is wrong so a new application must be built. A job description is attached. We expect that coder will install the application on our server (turnkey), and will guarantee support for at least 6 months after delivery of the application. We want a modern and user friendly design. Only place a bid if you have developed a CRM system before. Please give url's and demo-login of previous systems ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform no preferences for programming language nor database