Complaints Management System

I need a simple system to register complaints as they come into the workplace. I need it to be written in VB.Net and with a MySQL database. The system will need a login. The logging of complaints should include a small description of the complaint, the date/time, a service number, an account number, customer name, complaint type (Manufacturer, Employee, Contact Issues, Scope Creep), Area (sales, Service), Status (Open, In progress, Closed). After this information is input the system should then create a generic email to be sent out including a Complaint ID. This email should be available for editing. The system should include a report at the end of each month with a list of all complaints and their status. A search function should be included with account number, date, complaint Id as search options.