Hello,
we are a US based company and we are looking for someone who could develop a call center application that uses Skype for the backend.
Here is a website that has an inbound call center built on Skype. ([login to view URL] the call center software they offer.)
I love the setup of the call center for prettymay. I want everything the prettymay call center has. ( voicemail, call recordings, prompts for departments, the inbound must be able to work also without prompts. such as I want to be able to set it up so that when someone calls in it goes directly to the agents. If possible I would like to be able to disposition calls ( call back, answering machine, do not call )
The main part is the dialer system.
Prettymay call center has an outbound dialer but we need to be able to have a dialer running through a list of numbers, these numbers will come from say a csv that has numbers, names, addresses etc... the dialer will call the numbers from the list, when the line gets answered, the system will pass the call to an agent.
basically this system should work like most other dialer systems but use skype as the backend.
The following links show you how it must work and what should be integrated.
Must points:
- Voice recording
- Inbound and Outbound (specially sales, market researches)
- Automatic Call Distribution
- Export of all data to excel
Here is another call center but it doesn't use skype. We need most of the features that this uses.
[login to view URL] (Supervisor View)
[login to view URL] (Agent View)
[login to view URL] (Admin View)
anyone can PM me or post a bid
As per your description about the project, I think it looks exactly like the software that we have made for a Call Center. We had a 12 yrs experienced person developed that software for a Call Center and we would have the same person work for your project as well. I ensure you 100% client satisfaction and on-time delivery.
Dear Sir/Madam,
We are India base software development company currently working for our Sweden, Holland , Japan , USA, France and also with a Hollywood Production house please check the PMB for some sample of work done by us and details of the project.
Thanking You
Regards
I am a software engineer, using in other projects Skype Java API, I have done similar projects, I am ready to do this job for You. Waiting for You to contact me.
Hi. I'm a network developer and would like to write that application to you.
I estimate it will take approximately a month (to implement all those features you've described, however maybe earlier). I'm familiar with the Skype's technology and working protocols, but some your app requerements need to be discussed. Please private
Hi,
HITS has been in industry since 2000, with back office in Pakistan and corporate office in UK. We assure you complete quality control, weekly updates, conferences, and deadlines are assured to be fulfilled. I can provide you our company profile on request as well. Please find attachement in PMB.
Looking forward to hear from you.
Have a Blessed Day!!
Hello, I represent V2tech Infosolutions Pvt. Ltd. we are a leading Contact Center in India with predictive dialing Dialer. We can arrange a demo for you if you need of a fully functional predictive Web-Based dailer. Dialer will be running on Linux Plateform with PHP as a front-end and mysql as a back end. The features are listed here * Inbound, Outbound and Blended call handling * Outbound agent-controlled, broadcast and predictive dialing * Full USA FTC-compliance capability * Web-based agent and administrative interfaces * Ability to have agents operate remotely * Integrated call recording * Three-Way calling within the agent application * Scheduled Callbacks: Agent-Only and Anyone * Scalable to hundreds of seats * Ability to use standard Telco lines and VOIP trunks