Twilio Jobs

Necesito reforzar mi canal de atención al cliente a través de WhatsApp. La mayoría de los mensajes que recibimos son consultas generales sobre nuestros productos y servicios, por lo que busco a alguien que combine respuestas manuales con flujos automatizados para agilizar la conversación. Lo que requiero: • Configurar o pulir un bot básico que atienda preguntas frecuentes y derive a un agente humano cuando sea necesario. • Atender personalmente los chats que el bot escale, manteniendo un tono amable, claro y coherente con la marca. • Registrar dudas recurrentes para proponer nuevas respuestas automatizadas y mejorar continuamente la base de conocimientos. • Entregar un breve informe semanal con métricas clave: tiempo de r...

Necesito implementar un asistente virtual que conteste a mis clientes en WhatsApp con mensajes 100 % automáticos y en un tono formal. El bot sólo debe encargarse de las consultas generales que recibimos a diario (horarios, ubicación, disponibilidad de productos y preguntas frecuentes sobre nuestros servicios). Busco a alguien que: • Diseñe el flujo conversacional completo, incluyendo mensajes de bienvenida, seguimiento y despedida. • Configure la herramienta adecuada (WhatsApp Business API, Twilio, ManyChat u otra propuesta) para que el sistema quede operando 24/7 sin intervención manual. • Redacte las plantillas de respuesta en español con un estilo formal, claro y coherente con la imagen de la empresa. • Entregue una br...

I need a complete WhatsApp Business automation that lets my bakery handle three things smoothly inside one chat flow: customers should be able to place orders, receive occasional promotional broadcasts, and ask quick support questions without waiting for a human on standby. Flow requirements • Ordering happens through preset menus and options. A customer taps “Cakes”, sees the flavours with prices, chooses size, quantity, delivery or pickup, and confirms. No free-text parsing—just clean button selections that eliminate typing errors. • Every menu item must appear with a thumbnail image so shoppers can see what they’re buying before they confirm. • After checkout, the bot should summarise the cart, capture name, phone, preferred collection tim...

I’m looking to set up a dedicated WhatsApp admin chat focused on customer support. The goal is to let visitors message us from our website and have every conversation flow into a single, manageable dashboard. Key needs • Customer support orientation – incoming messages should be easy to assign, track, and resolve. • Chat history and logs – every interaction must be stored so agents can reference previous conversations and export transcripts when required. • Website integration – I want a clean “Chat on WhatsApp” entry point on our site that opens the correct thread and passes along basic context (page URL, visitor name if captured). Preferred approach If you have experience with the WhatsApp Business API, Cloud API, or providers like...

Title: Voice AI Setup Specialist (Retell AI + Twilio): Get In Early With a Fast-Growing Team Voice by Lila gives apartment communities an AI voice assistant that answers after-hours leasing and maintenance calls. We're growing quickly across the country, and we're building the core team now. We close the clients and supply the phone number, templates, and test scripts. You handle the setup. Each client is one sitting of about 4–5 hours: 30-minute kickoff call with the property's main contact Connect the number we provide in Twilio and Retell Fill in our agent template with the property's details Help the client forward after-hours calls to Lila Run our test checklist and make small fixes Go live Plus one 30-minute check of call recordings on day 7. That's i...

Title: Voice AI Setup Specialist (Retell AI + Twilio): Get In Early With a Fast-Growing Team Voice by Lila gives apartment communities an AI voice assistant that answers after-hours leasing and maintenance calls. We're growing quickly across the country, and we're building the core team now. We close the clients and supply the phone number, templates, and test scripts. You handle the setup. Each client is one sitting of about 4–5 hours: 30-minute kickoff call with the property's main contact Connect the number we provide in Twilio and Retell Fill in our agent template with the property's details Help the client forward after-hours calls to Lila Run our test checklist and make small fixes Go live Plus one 30-minute check of call recordings on day 7. That's i...

I want to sharpen my day-to-day troubleshooting skills around Twilio Programmable Voice and, in particular, dive deep into TwiML and call-flow logic. The goal is to meet regularly—live, one-on-one—to dissect real customer-reported issues, replay them with sanitized data, and step through practical fixes. Topics that matter most to me include: building and debugging TwiML, shaping call flows, handling webhooks, analysing Voice Insights, and interpreting SIP-level problems such as latency, jitter, and packet loss. I already work in technical support, so the sessions should feel like an advanced lab where we pull log files, test APIs, and reason through what is really happening on a call. This is ongoing mentorship rather than a packaged course. We can agree on a cadence a...

I work in technical support and want to sharpen my real-world troubleshooting skills around Twilio Voice. I’m looking for an experienced engineer who can meet with me one-on-one on a recurring basis (video or screen-share) and walk through practical scenarios rather than a pre-packaged course. Primary focus areas • Twilio Programmable Voice & TwiML • Voice APIs, SDKs, Webhooks • SIP trunking and Voice Insights During our sessions I’d like to: • Recreate and dissect customer-reported issues, latency, jitter and packet-loss cases, call-flow misconfigurations, webhook failures and SIP registration problems. • Step through live debugging with tools such as the Twilio Console, CLI, ngrok tunnels, Wireshark traces and call log analytics. &...

I’m searching for an experienced Twilio professional who can meet with me one-on-one on a continuing basis and guide me through real-world troubleshooting and architecture topics. My immediate priority is to deepen my practical understanding of TwiML and complex call-flow design, then apply that knowledge to day-to-day support situations that involve call-quality issues. Here is what I’d like our sessions to cover over time: • Twilio Programmable Voice fundamentals, with an emphasis on writing and iterating TwiML for multi-step flows. • End-to-end debugging of voice calls: latency and jitter analysis, packet-loss mitigation techniques, and making the most of Voice Insights and related diagnostic tools. • Best practices around webhooks, SIP trunk configuratio...