Pixel W. Profile

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4,6

(1 comentario)

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$3 USD / hora

muntinlupa city,

philippines

$3 USD / hora

Aquí son las 10:07 a. m.

Se unió el octubre 30, 2012

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Pixel W.

@pixelw0rks

4,6

(1 comentario)

1,3

100%

$3 USD / hora

muntinlupa city,

philippines

$3 USD / hora

100 %

Trabajos finalizados

100 %

Dentro del presupuesto

100 %

A tiempo

N/A

Tasa de recontratación

Technical Support Specialist

Being presently employed as Technical Helpdesk Analyst and with almost 5 years of progressive and hands-on experience as Technical Support Specialist. With various skills in Web Programming, Microsoft Office Productivity Tools, Adobe products such as Photoshop, Dreamweaver and Flash, Data Entry and Conversion and a 50wpm typing skills

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4,6

$45,00 USD

PDF to Excel

Pixelw0rks did a great job on my files. Thanks for a job well done. Will surely use again for data related works. Keep up the good work!

Naved H.

@nhnh

•

hace 12 años

Experiencia

American Data Exchange Corporation

sept 2011 - Presente

Handle inbound calls of end-user's pc-related inquiries, requests or issues. Provide first level and second level resolutions Identify and escalate requests requiring urgent attention according to SLA. Ticket creation/categorization/prioritization. Ticket escalation to respective support group. Incident resolution and recovery

Educación

Management Information System

AMA University,

Philippines

2004 - 2006

(2 años)

Calificaciones

ITIL

2012

The ITIL abbreviation stands for IT Infrastructure Library. Originally, ITIL was developed by the Central Computer and Telecommunications Agency (CCTA) as a set of comprehensive and iter-related codes of practice. In IT community such code of good practice was / is very useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services. CCTA, renamed the Office of Government Commerce (OGC) maintains the library and releases all updated related to ITIL.