Experience Summary
I am having overall 7+ years experience in IT industry rich with various experiences of Corporate Trainer, System Administrator and Change Coordinator.
I have cleared ITIL v3 Foundation, Juniper (JNCIA) and MCP Certification.
Currently I am working as an ITIL (Change Coordinator - SSE) at iGate, Magarpatta City, Hadapsar, Pune.
Experience
1) Change Management - TL (SSE) iGate Computer Systems Ltd. 11 Apr 11 - Present
Patni Computer Systems Ltd. 09 Apr 10 - 08 Apr 11
Job Functions and Key Responsibility
? Reviewing of Change Records and auditing it for compliance or non compliance based on the criteria set by the client.
? Preparing report of the Audited Change Records and sharing it with the Client VP and Managers.
? Answering the questions or concerns raised by the client for the non-conformance of the Change Records.
? Reviewing Emergency Change Records, working as a Emergency Change Governance Team.
? Auditing the Emergency Changes for compliance and non-compliance based on the Criteria provided by the client.
? Communicating with the Change Team (Change Agent, Change Coordinator, and Change Manager & CMRB Manager) with regards to the non-compliance of the Change Records and deriving it to closure making it compliance.
? Reviewing all the Evidence of Testing and Non - traditional Testing of the Change Records.
? Preparing report for all the non-conformance Records and sharing it with the client (manager and VP).
? Participating in the new compliance area to be set for making all the Changes compliance and conformance.
? Preparing reports for the KIs published, Change Records reviewed.
? Working in HPSM for the Requests and Change Records.
? Handling and Managing CMDB Tool prepared in Access. Updating Macros and queries for up-to-date requirement.
? Preparing Excel Template for various SMKT and CMDB database. Writing Macros for the updated templates.
2) System Administrator Hutchison 3 Global Services, Pune June 08 - 02 March 2010
Job Functions and Key Responsibility
? Deliver IT Operations (Day-to-day operational escalations and major issues
? Good understanding of Incident Management, Problem Management and Change Management.
? Designing and implementing IT process, by understanding the business needs.
? Escalate all business critical CRM applications issues to the concerned resolving team in Glasgow (UK), Ericsson support (Romania) and take the issue to the completion maintaining SLA.
? Participating in all the CAB and ECAB calls and discussing all the Problem and Incident Change Records which are going to impact Contact Centre.
? Communicating to Global teams on con-calls and via emails for the Major incidents and resolutions..
? Coordinate with local Wipro and HP team for all IT end user escalation issues.
? Review the functioning of the HP and Wipro service desk & desktop engineer team.
? Implemented HPSD (HP Service Desk) & ITSD, a centralized call logging tool for effective handling of day to day issues. This helps to keep track of the service level, repetitive issues which hamper production and take necessary action.
? Identifying the change requests, Problem Records, Incidents, work Orders that have not been acted upon in a timely manner and take it to appropriate action and deriving it to its closure.
? Knowledge of MIS and preparing reports - responsible for making reports of monthly Problem Records, analyzing the calls logged in local ITSD.
? Using Remedy Omar 6.4 for tracking the tickets created for the Problems and creating the Problem Records and resolving the tickets and assigning it to the concerned teams.
3) Technical Head ANYLAN Technologies, Bhopal Apr 05 - March 08
? Conducting all the classes (A+, N+, MCP, RHCE, and CWNA) and lectures for certifications.
? Training the Faculties and Trainers for the courses offered.
? Managing and taking responsibilities for the in-house network.
? Providing corporate training to the ventures on contract basis.
? Designing and delivering the study material to the corporate sectors.
4) System Administrator SUN ITES Consultants, Durg Mar-2003 - Sep 2004
? Maintaining the file distribution to JVs (Joint Ventures) and from end clients.
? Running and maintaining FTP programs and Terminal Services.
? Performing Quality checking on the processed data submitted by JVs.
? Training the client's site for bulk data conversion.
? Handling the team size of 20 - 30 team size for QA of processed data submitted from JVs.
Educational Qualification
BCA MCRPV, Bhopal Jan 2003 77.2%
Technical Certifications
o ITIL Certification 2009 85%
o JNCIA (Juniper ) 2009 95%
o MCP 2007
o Certificate in Oracle 7i 1998 A+
o Hardware Certificate 2001 A+
Computer Knowledge
Operating System - Dos - 6.22, Win XP, 2003 Server, Windows 7, LINUX
RDBMS - FoxPro-2.6, Oracle 7i and MS Access, MS SQL 2005
Packages - Office 2007, 2010
Internet - HTML, DHTML, Java Script and VB Script & VBA
Languages - C, C++, VB
Technical Skills
Systems Administration
o Installing OS and application software under multi-platform environments, deployment of servers and distributed file systems, network, etc.
o Devising various approaches including planning and designing servers for backup and recovery of mail / server / database information.
o Configuring Windows Servers, Linux Operating system etc.
Technical Support
o Troubleshoot all networking problems to ensure minimum downtime & maximum availability.
o Assign user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies.
o Extend high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt readdresses of their problems.
Hardware Skill:
o Troubleshoot all Hardware problems.
o Installation of OS of windows & Linux & software Packages also.
o Hardware Assembling.
o Hardware Knowledge of A+ Level.
Extra Activities
Seminars:
1) MIS (Management Information System), Durg Distt.
2) Veterinary College Anjora, Distt. - Durg
3) Small Scale Industries Ltd., Durg
Corporate Trainings:
1) EME Center, Bhopal - Advance Diploma in Computer Applications - 2 month, Subjects- VB, SQL Server
2) EME Center, Baroda - Diploma in Computer Applications - 2 month, Subjects- Networking, Server, Office, VB
3) GPO, Ajmer - Network Administration - 1 week, Subjects- Networking, Server, SQL Server
4) Reliance ICPL, Ahmedabad - 2 week, Subjects - Advance Excel (VBA), Word, Internet.
Hobbies - Reading books (Literature), Writing, Drawing and Painting
I do hereby declare that all the information above furnished is true to my knowledge & belief. I will be responsible in case of any discrepancy in the provided information.
(KULESHWAR SAHU)
