Joyce A.

Online Customer Service Representative, Discountfreight.com.au Australia-based. Remote (working from Ghana) Providing excellent customer support via email to past and recent customers in accordance with the company's regulations; - Assisting in customers' enquiries such as updating on their freight; providing timely and accurate information to customers; including providing quotes; - Assisting in the collection and forwarding of C3 Forms (shipping forms) as per the Customs guidelines; providing guidance to customers on the proper completion of application forms (C3 Forms)while reviewing and collecting same applications along with any supporting/additional documents, a required; record, dispatch and follow up on applications and shipments; - Data Entry in CMS and Excel Spreadsheet, entering Hyatt and Hilton travelers data; - Maintaining a professional and friendly manner at all times; - Maintaining positive working relationships with the manager and online colleagues; - Immediately inform management of any problems or issues related to my daily work ; - Complying with the company's rules; - Working on invoices on a monthly basis and any other work assigned.