Jessi F.

Welcome to my profile!! My name is Jessi Forte, an all-around E-Commerce Manager who specializes in Shopify Operations. I have almost 10 years of accumulated working experience, with the first 5 years being in the BPO industry with US-based international companies such as Comcast, JP Morgan Chase, and Google as a Customer Service Representative, a Technical Support Staff, and a Communications Trainer. I decided to work as a freelancer back in 2016 here on Upwork as a Virtual Assistant for an E-Commerce company that specializes in Dropshipping and worked my way up the managerial position with my very first client. Since then, I have had 20+ short term and long term contracts helping clients with optimizing their Operations Process. My core lies in Customer Service which helped me greatly on working with my clients as it gives me perspective on what Customers want and finding ways to make it easy for them. These are some of the systems I used: For Order processing, product research and operations, I used: ✔️ Aliexpress ✔️ Oberlo ✔️ Shopify ✔️ Dropified ✔️ DSers ✔️ Interest Print ✔️ Pillow Profits ✔️ Shipping Easy ✔️ Storeship UK ✔️ NP Fulfillment ✔️ CJ Dropshipping For Customer Service, I used: ✔️ Gorgias, ✔️ Helpscout, ✔️ Zendesk For phone support, I used ✔️Aircall and ✔️ Skype For task assignment and project management, I have used: ✔️ Asana, ✔️ Trello, ✔️ AirTable, For team communications, I have used: ✔️ Slack ✔️ Skype ✔️ Upwork ✔️ WhatsApp and these for other admin tasks: ✔️ Google Suite, ✔️ Google Drive ✔️ Microsoft Office Here are some of the tasks that I can help you with: -Customer Service -Social Media Management (FB and IG) -Macros Creation and Management -Product Research -Photo Editing -Facebook Marketing -Order Processing -Website Maintenance -Processing Returns/Exchanges/Refunds -Inventory Management -Hiring, Onboarding, and Training other Agents. I have CONSISTENCY, PROFESSIONALISM, and a GENUINE PASSION for helping others, and thats why various brands continue to choose me in their operations needs. Here are some of the feedback that I got from my clients: Jim P. ⭐⭐⭐⭐⭐ "Jessi was very quick and precise with the task. Very professional and easy to communicate with. Outstanding work!" Adam R. ⭐⭐⭐⭐⭐ "Awesome response time, great delivery and brings a positive vibe to everyone she works with. Will definitely hire her again." Mukhtar B. ⭐⭐⭐⭐⭐ "Delivered and spearheaded projects that exceeded my expectations. Great to work with. Good communication." Every new job is an OPPORTUNITY. Please don't hesitate to contact me!