Janice V. Profile

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quezon city,

philippines

Aquí son las 11:34 p. m.

Se unió el junio 24, 2013

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Janice V.

@chinice

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quezon city,

philippines

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Experienced Customer Care Representative, Team Leader and Entrepreneur

I have worked as a Technical Customer Care Representative for more than 5 years and have been a Team Leader and Subject Matter Expert for the same program. I am currently acting as proprietress for Tuwee Online Shopping which is a self-owned business.

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Experiencia

Tuwee Online Shopping

ene 2015 - Presente

• Manages day to day sales with co-proprietor through home-based monitoring • Upholds business relationship with clients • Coordinates with suppliers for item procurement • Maintains business social media site updates for business purposes.

Convergys Philippines Services Corporation

ago 2010 - dic 2012 (2 años, 4 meses)

• Managed a team of 16-18 agents, ensuring that we meet and exceed client and company targets. • Led the team to become the top team and has been consistently in the top quartile for the program with 23 teams in total. • Developed and promoted agents to become Team Leaders, SME (Subject Matter Expert), Reports Analyst and Workforce Analyst. • Created and implemented initiatives to optimize results for Net Satisfaction, First Call Resolution, Absenteeism/Lost Hours, and Agent Productivity.

Convergys Philippines Services Corporation

feb 2009 - jul 2010 (1 año, 5 meses)

• Provided technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions. • Mentored new hires in the team on call handling and provided support in resolving technical issues as they encounter on their calls. • Conducted team meetings to cascade program and product updates.