Eman E.

Education Helwan University September 2006 – July 2010 Bachelor degree on Egyptian Law ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ Career Summary  November May 2014 – till now Basic support call center at internet provider company – TE Data :-  November 2013 – May 2014 Customer Service Representative – Mobily KSA :-  September 2012 - september2013 Resala library official – Resala foundation :-  February 2012-October2012 HR Representative- Tawasol for Recruitment  January2011- January 2012 OfficeAdministrator- Resala Training Center “RTC”:- ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ Courses, Training & CERTIFICATES  Career development "October – December 2013" - Communication skills - Team work skills - Management skills - Goal setting skills - Presentation skill  HR course ''March – April 2012'' - Manpower Planning - Human Resources Development - Compensation and motivation - Maintenance of human resources - Labor Relations  Customer Service Course " May – August 2010" - How can greet my customer , how can I know his needs &how can I make him satisfied - The kind of customers & how can I treat with the difficult characters  Marketing & sills Courses "April – June 2011"  Soft Skills and Speed reading Courses  Seven habits and Leadership courses Skills & Achievement Profile  Personal Performance & Attitude - Hard working, neat and tidy, work well under pressure - Learning new tasks quickly, and work with all levels of management - Excellent Report Building Skills - Business Development-Internet - Solve problems - Ability to Handle Confidential Information and Careful Attention to Details - Team work leader & good team work player  Computer Skills - I am confident using Microsoft office package - Proficient in using World Wide Web  Language skills - Very good English  Other skills - Customer Service Skills and Communication Skills