Joydeep S.

I am a full time freelancer. This work is my passion & I enjoy when people are satisfied with my work. Previously I worked as an Assistant Manager in a broadcast organization. I have several years of experience in broadcast media operation, managing a team, customer service, product uploading for Ecommerce stores, order processing etc. STRENGTHS: Excellent communication, organization, and integrity SKILL SET INCLUDES: o Customer service (Email & message reply using Gorgias & Zendesk ticketing system) o Replying to customer messages/queries on Facebook, Instagram & Etsy o Product listing using various eCommerce platforms (Shopify, Woocommerce, eBay Canada, eBay Australia, Etsy) o Shopify data Bulk upload (Matrixify) o Importing products from AliExpress using DSERs via Shopify o eBay product listing using Inkfrog application o Managing a global customer service team o Coordinating among suppliers, team members & management o Monitoring Facebook Ads - creating reports, dropping budget & scaling up etc. o Resolving PayPal disputes o Organizing Data in Excel, Word, Google Spreadsheet/Doc o Web search o Basic audio & video editing using Descript o Basic Photoshop & Canva (Photo Editing, Background Removal, Cropping) o Invoice checking & entry in Wave accounting application o Managing Google Calendar o Data management o Attention to Detail o Organization & Time management o Communicating & project managing via Trello, Slack, Asana, Skype RECENT WORKS: • Surreal Digital | Art Marketing Academy & Agency -- Video editing, research, social media • Nomad Majesty Book House | Publishing company -- Project management & review artworks • [login to view URL] | Furniture store -- Product listing & filling up csv file with data • [login to view URL] | Clothing store -- Product research, editing, listing on Woocommerce PREVIOUS EMPLOYERS: • [login to view URL] - Overseeing customer service operations, Coordination between various teams and management • Etsy project for IllustratorWonka - Manage operations, Reply to messages promptly, Assign customized drawings to artists based on customer requests, Virtual assistance tasks • [login to view URL] - online image editing & listing for UK start-up • VentaVid - Create and configure customer profiles post-onboarding, Creating email templates • [login to view URL] - product uploading on eBay Canada & Wordpress site • [login to view URL] - product uploading & page set up using Elementor • [login to view URL] - product uploading on eBay Australia using Inkfrog • [login to view URL] - Article posting & image editing What is the advantage of hiring me: 1) I am AVAILABLE 24*7 & can provide support whenever required 2) I possess excellent English COMMUNICATION skills 3) I can work within your BUDGET 4) RELIABLE Thank you for taking the time to read my profile. Joydeep