Yang J. Profile

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Aquí son las 9:02 p. m.

Se unió el agosto 5, 2018

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Yang J.

@yangjianyude

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Networking Admin

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Experiencia

Active Network LLC(Gobal Payment)

ago 2014 - Presente

Monitoring and support all the productions, answering phone calls from customers' issue, handling mails. To classify the issue to different the technique are and locate the support at first time when customer report and work with technique support team to resolve and provide solution to customers timely. Engaging vendor for assistance on the issue if needed. Report to upper management team and send official notification to all customers and co-workers.

CASA SYSTEM

ene 2014 - jun 2014 (5 meses, 1 día)

1.Communicate and coordinate with customers at home and abroad. Solve all kinds of unexpected problems, system optimization and technical consultation based on salesforce platform. 2.Maintain and support system daily, track customer's issue and provide enhancement/tanning plan to customers. 3.To support customers with online and offline service for their services application and hardware. Including TCP/IP，OSPF、ISIS、BGP and other routing protocols, DOCSIS, VPN 、QOS、VRRP、VLAN、ACL、STP, etc;

Shannxi ChengTai

ene 2013 - ene 2014 (1 año)

1, the enterprise network, campus network, network technology, including network support, network design and optimization, the technical architecture and related technical standards of planning and construction (switch, router, firewall, storage, server). 2, as Huawei service, product agents, to each worker Huawei single project delivery, installation, commissioning project (involving the switches, routers, firewall, storage, etc.).