Sheila C.

I've been working for a total of 5 years with the BPO industry. -Skilled with customer service and inbound sales. -Committed to addressing customer concerns with speed, accuracy, and professionalism. Companies I used to work for: 1.) Affiliated Computer Services, Inc. (2 years) -Retention Specialist/ Subject Matter Expert Best in Retention for consecutive months. Trained New Hires of product knowledge. Managed Mini teams for six months. Excelled on product knowledge and creating reports for team. Almost two consecutive years of no absenteeism. 2.) Telus International Philippines (3 years) Financial/Customer Service Account Customer Service Representative Loyalty Awardee. Active account participant on team activities. Receiver of multiple recognition awards.