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@nobin009
Bandera de India Trivandrum, India
Miembro desde 23 de junio de 2015
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nobin009

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• A competent professional with 8 years of total experience in Training & Development, Human Resource Management, Public Relations and Customer Service • Adroit in formulation of content for training programmes, which involves thorough understanding of the focus of the programme, research & development of training content and designing interactive modules • Proactive in assessing the learning & development needs through the analysis of the existing level of competencies • Expertise in effectively aligning programs / interventions with business objectives • Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs and managing cost-effective operations • An effective communicator with strong team management, analytical and problem solving skills
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Experiencia

Sales Training Manager

Dec 2015

•Interact with managers of different business verticals and facilitate training need identification process based on projected deliverables, competition, and developmental needs. •Support HR by being part of recruitment, employee on boarding, development, needs assessment, productivity matrix etc. •Conduct performance evaluations and counseling for the improvement of manpower productivity.

Assistant Manager - Training

Jun 2012 - Dec 2015 (3 years)

•Imparting ICT (Information & Communication Technology) trainings to teachers of various schools around South India. •Liaising with school top managements and academic persons for the smooth running and implementation of different training programs. •Providing training for time management, presentation skills development, stress management etc. • Ensuring man days through trainings, school visits, etc

Assistant Training Manager

Jul 2010 - Jun 2012 (1 year)

•Guided and trained staff for achieving business targets •Worked in coordination with Relationship Managers for sales demonstration and observation •Providing sessions on interpersonal skills, customer relationship management, negotiation skills, communication skills, team building, behavioral skills etc. •Imparted trainings on sales skills, product knowledge, company profile, operations, processes, risk management, safety measures, tele-calling, reducing attrition,

Customer Service Executive

Apr 2009 - Jul 2010 (1 year)

• Involved in cross-selling products like Gold Loan, Gold saving scheme named Swarnavarsham, Health and life insurances, Secured debentures, fixed deposits, vehicle loans, etc. while ensuring maximum customer satisfaction

Educación

B.Com

2005 - 2008 (3 years)

Diploma in Psychological Counselling

2013 - 2014 (1 year)

Calificaciones

Certified Corporate Trainer (2014)

Peak Performance Trainings accredited by American TESOL Institute

Certified as Corporate Trainer (Behavioral Skills Training)

Certified Corporate Trainer (2014)

Peak Performance Trainings accredited by American TESOL Institute

Certified as Corporate Trainer (Advance Facilitation Training)

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