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$4 USD / hora
Bandera de INDIA
chennai, india
$4 USD / hora
Aquí son las 2:41 a. m.
Se unió el agosto 21, 2014
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Repakula Sridhar N.

@nimmirepakula

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$4 USD / hora
Bandera de INDIA
chennai, india
$4 USD / hora
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Customer Service Consultant

I am an reliable and hardworking individual who had 6+ years of experience giving professional, efficient and high quality service to various call center companies in different domains. I am skilled in communicating with clients over phones and emails in collections/Sales/Marketing processes and handling different types of tickets(problems). I have experience with Live Chat Support and Zendesk and am eager to learn to use any other new tools that would get the job done well. I am ready to provide 24/7 Customer Support (Email, Live Chat, BPO) on low pricing with good work production as per clients' needs. I am ready to meet the deadlines endorsed by the company and would not make false promises to keep. I’m a team player, but can steer the ship alone if needed be. I look forward to working with you in providing excellent customer service and anything else you may need help with!

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3030846
3030842
3030846
3030842

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Experiencia

Email Support, Customer Service, Live Chat, Data analysis

Fishbowl
dic 2013 - sept 2016 (2 años, 9 meses)
I am working under Fishbowl and handle Collection process Use to investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter. Handled major incidents that cannot be resolved by agents. Resolved complaints and order issues. Use to ask customers to provide feedback on agents. Issued refunds to customers. Use to Isolate and identify areas of improvement. Trained agents on how to adequately address problem over the phone or how to write correspondence.

Customer Support consultant

SCIO
abr 2009 - nov 2013 (4 años, 7 meses)
I worked as Customer support Manager and have awarded the best Employee 1. Improved customer service experience 2. Taken ownership of customers issues and followed up with their problems and give resolution 3. I have clear mission and deploy strategies focused towards that mission 4. I have Developed service procedures, policies and standards 5. I focuse on Keeping accurate records and document customer service actions and discussions 6. Use to Analyse statistics and compile accurate reports

Educación

B.com

Rajasthan Vidyapeeth, India 2012 - 2015
(3 años)

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