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I have worked in the BPO industry for 6 years. I have handled different campaigns both US and UK clients. Here are the summary of my competencies: 1. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches. 2. Excellent Computer Literacy Proven through daily use of word, excel and power point as part of our daily task such as end of day reports, deep dive analysis and daily stats update. 3. Excellent Leadership Skill Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating trainings and product/service updates 4. Excellent Interpersonal Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches and Operations. As an SME, we are being assigned to different teams and different types of agent. In addition to that. I am highly experienced with Customer Support and CRM platforms like Zendesk, Freshdesk, and Ladesk, Gorgias, Reamaza and Gsuite. I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce. I handled all inquiries via email, chat or phone that is related to; -Order Status -Order Fulfillment -Delivery Status -Product Inquiry -Returns and Exchange -Refunds and all other concerns
