Imagen de perfil de ashishapradhan
@ashishapradhan
Miembro desde el 8 de noviembre de 2012
1 Recomendaciones

ashishapradhan

En línea Desconectado
I worked in BPO (Business process outsourcing): voice, chat, back office for more than 3 years and in project management for more than 5 years. I have completed my masters in English. Looking out for an opportunity to work as a freelancer so to utilize the skills and earn money. Client satisfaction is my top priority. I bid on the projects only If I can do those. You will definitely find quality and value for money if you work with me. I have completed Project Management Professional (PMP)® certification. I have my own Spoken English Institute in Pune, India. In addition to this, I have recently completed the Digital Marketing workshop. Look forward to working with you.
$8 USD/hr
3 comentarios
1.0
  • 100%Trabajos finalizados
  • 100%Dentro del Presupuesto
  • 100%A tiempo
  • 100%Tasa de recontratación

Portafolio

Comentarios recientes

  • imagen de jeff3wcapital Project for ashishapradhan €10.00 EUR

    “Such a pleasure to work with Ash - 110% satisfaction.”

  • imagen de jeff3wcapital Find Information from Websites €8.00 EUR

    “Outstanding work!”

  • imagen de jeff3wcapital Get Data Entry Done - 20/11/2016 05:04 EST €11.00 EUR

    “I have hired Ashish twice, both times with excellent results. He delivers on time, not afraid to ask questions so he gets it done correctly and his English communication skills are superb. I'll be going back a third time for sure.”

Experiencia

Project Executive

Apr 2011 - Jun 2016 (5 years)

* Planed, managed and allocated work to the team members * Assist the manager in reporting and monitoring overall structure * Created reports based on client requirement and analysed data for weekly, monthly client calls * Ideation and execution of process improvement techniques / checked existing workflows for smooth functioning * Subject Matter Expert for the team * Resolved technical problems in coordination with technical team

Technical Support Engineer

Feb 2010 - Jan 2011 (11 months)

* Troubleshoot products and services to best fit the customer's need and expectations. * Troubleshoot multiple chats at the same time for technical support. * Investigate customer related issues with respect to products and services and give the best possible solution. * To provide technical support to end user and small office customers. * To support them with the services like chat, sometimes phone support to give them guidelines. * Consult with customers about the products or services.

Process Executive

Dec 2007 - Feb 2009 (1 year)

* Provided customer support over the phone to leading U.S. based Internet service provider within process SLAs.

Customer Service Associate

Oct 2006 - Nov 2007 (1 year)

* Back office support for Equity broking, Car Insurance within SLAs.

Educación

M.A.(English)

2004 - 2006 (2 years)

Calificaciones

German A2 (2013)

Max Mueller Bhavan, Pune

German Certificate

PMP® (2017)

Project Management Institute

PMP® Project Management Professional (PMP)® The PMP is the gold standard of project management certification. Recognized and demanded by organizations worldwide, the PMP validates my competence to perform in the role of a project manager, leading and directing projects and teams.

Certificaciones

  • US English Level 1
    75%

Verificaciones

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  • Correo Electrónico Verificado

Mis habilidades principales

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