November 2, 2009
Project: Virtual Assistant
Part A:
Having all the required hardware and software for the project.
To date I have the following requirements for part A which includes a working HP dual core PC, A PLDT DSL broadband (line) modem and active account, verizon router and voip account which can receive and call out to the United States and Canada, a working Windows XP (Operating System), Microsoft Office 2003 application, a usb noise reducing headset and a yahoo messenger account.
Part B.
Required trainings and software (downloadable or not)from the employer. As any employer who uses a computer specially those connected to the internet have pools of customers, there must always be a database which is supported by either softwares or hardwares which requires access, must be provided to the the Virtual Agent. In addition basic training must be provided by the employer so that the Virtual Agent can easily grasp the facets of the business.
Part C:
Multitasking documentation and the core of the job
As any agent hired to multitask, it takes patience, perseverance, positive attitude and honesty to complete daily tasks. And as an experienced Call Center Agent one must learn time management, attention to details and discipline to make ends meet thats for the employer, customer and the virtual agent. All of these are not learned thru trainings but thru experience from top caliber Call Centers. I believe I have all of these virtues to meet your requirements below:
Accessible via telephone, email and instant messenger
Go to a web page and get information from the page and organize it in the way I described.
Perform interenet research.
Post to forums/blogs as needed.
Looking flight/travel information.
Appointment setting.
The over all cost of the project is $ 200.00 for 30 days
Note: As a contingency measure I plan to work more than 5 hours a day to complete all these tasks. I know it will require reviews and analysis. Just a heads up