Non-technical translation (English-German)

We are an online retailer, currently servicing our customers from German. We have in-house customer service officer who knows basic German, but we need some additional help on daily basis for - Customer written in non-standard German which cant be translated by online translator into English - We need to explain complicated matter (non-technical) to our German customers who couldn't understand English at all The translator do not need to response to customer directly, but our customer service agent will forward the text which required translation to your email account and you will need to response to us in the designated language. It is either from English-German, or from German-English. We would pay on weekly basis. The current volume is about 100 words per day. This will be an on-going job with relatively low effort on daily basis - by replying emails in your native language. If you are chosen as our long term translator, if ever you are unavailable for certain days or period, we would appreciate that you could drop us an email so that we will get backup arrangement. Thanks.