Request Tracker 4.11 admin

I need someone who have alot of experince with Request Tracker 4.11. I have the RT already setup so the only thing i need is to configure groups and queues and custome fileds. I also need the person to walk me through this system to get a better understanding of how it works. The technician need to be able to use teamviewer to my computer and using skype talk me thorugh this design.