Customize and Build out Live Agent based off previous system -- 2

Cerrado Publicado Mar 8, 2015 Pagado a la entrega
Cerrado Pagado a la entrega

Project is to take currently used Live Chat Platform Zopim and Rebuild the same Mobile and Desktop Features within Salesforce Live Agent.

Notes:

We should be able to Deploy the Live Agent Anywhere we want Multiple Websites etc.

We should be able to set up Automated responses to start a conversation.

Image displayed should be customizable based on Website URL

Mobile Live Chat Button Text and Color should have the ability to be customized.

When Customer tries to respond to chat it should request them to Fill in Name and Email to continue the conversation (Should have the ability to enable and disable this feature)

Should have the option to Select Departments that they would like to speak to. If Sales (Supplement Specialist) send them to Live Agent if Support (Support & Tracking) then create a new case in service cloud for customer support Notify customer that we have received message and will get to them shortly.

Desktop Version of the chat should stay on the bottom left of the screen similar to Zopim and the chat if and automated response is set up the customer should see the Agent’s response replace the Image of Shred and once the customer starts to reply it should request them to fill out there Name and Email and then route to sales or support based on there selection.

Must create an Offline Form that when no agents are available it will allow the customer to leave a message for the indicated department

Attached are sample images.

We already have a Salesforce Service Cloud and 1 License of Sales Force Live Agent to test with.

JavaScript PHP Desarrollo de aplicaciones de Salesforce Salesforce.com Arquitectura de software

Nº del proyecto: #7271887

Sobre el proyecto

12 propuestas Proyecto remoto Activo Apr 14, 2015

12 freelancers están ofertando un promedio de $1605 por este trabajo

ibapi

A proposal has not yet been provided

$1184 USD en 20 días
(127 comentarios)
7.0
mxicoders

A proposal has not yet been provided

$1473 USD en 20 días
(22 comentarios)
6.5
rsen75

A proposal has not yet been provided

$2105 USD en 20 días
(74 comentarios)
5.9
prashushinde9

A proposal has not yet been provided

$1546 USD en 30 días
(24 comentarios)
5.8
yurybondarau

I am certified saelsforce developer / consultant with more than 4 years of experience. Have a good knowledge of in Service Cloud and toke a part in implementation of Live Agent for one insurance company

$1300 USD en 60 días
(17 comentarios)
5.7
a4346757

Hi, after checking the initial requires i am here to say that.i am not those project managers or company guy who bid with random amount which is default in system. I am an independent and professional developer experie Más

$1000 USD en 20 días
(6 comentarios)
0.0
rajeshacharya65

hi, I am expert developer in chat application and I can deliver it on time,I can hardly take a week for the chat application based on the requirement. you can contact me at +919560966220

$1250 USD en 20 días
(0 comentarios)
0.0