**Bidder Requirements**
Due to the size of this project, we would only like to accept bids from organisations with:
* More than 5 staff
* Experience of projects in excess of $1,000
* A proven track record and high ranking on this site
*There are always exceptions - so if you feel you can provide us with the services, please let us know.*
**Project Brief**
This project is a web-based application for customers to set-up and self-manage a service that monitors the availability of various internet based applications (services) and notify them if any downtime is experienced.
Each customer will have the ability create their own account online entering key contact information. Once an account has been set-up the user can then add various services they would like monitored along with contacts they would like notified of any service disruption.
**Website infrastructure**
* PHP/html
* Mysql
* Payment processing (manual and auto)
* scheduled command line executions (cron/shell/php scripting?)
This web based application has the following main functions
* Customer account management (self managed account by customers)
* Customer service management (self managed account by customers)
* Billing system
* Service reports (from data collected during service checks)
* System administration of customer accounts and services
* The ability to modify content in the website
* An affiliate programme for referrals
Non-web functions
In addition to the above website functionality the project will also include creating some scheduled processes to check various services and update databases and send alerts depending on the triggers.
**Website Look & Feel**
The website look and feel will be designed by a graphic designer that the developer will be expected to replicate. Ideally the site will be designed with the ability to allow the designer to easily change the actual site copy/content without effecting the php code and functionality as per above.
## Deliverables
(In addition to, and including the original brief)
Project Brief
This project is a web-based application for customers to set-up and self-manage a service that monitors the availability of various internet based applications (services) and notify them if any downtime is experienced.
Each customer will have the ability create their own account online entering key contact information. Once an account has been set-up the user can then add various services they would like monitored along with contacts they would like notified of any service disruption.
The web-design will be done by a graphic designer that the developer will be expected to replicate (the structure will be a standard box-style CSS layout).
This project is not completely specified and it is expected that there will be a lot of interaction with the developer.
Project Overview
This web based application has the following main functions:
[login to view URL] account management (self managed account by customers)
[login to view URL] service management (self managed account by customers)
[login to view URL] system
[login to view URL] reports (from data collected during service checks)
[login to view URL] administration of customer accounts and services
[login to view URL] ability to modify content in the website
1. Customer Account Management
The customer account management component will:
- Collect the users contact details
- Allow the editing of the contact details
- Secure management of credit-card information
2. Customer Service Management
The customer service management component will allow customers to define service checks. The service checks will be chosen from a simple set of options. The main functionality is:
- Allow the user to select and manage different service checks
- Allow the user to manage notification contacts
3. Billing System
The system will need to include some basic credit-card billing functions (through our payment gateway ??" php api) such as:
- Periodic automatic billing
- Manual billing
4. Service Reports
The information used during the service checks will be stored for later retrieval for report generation. It is expected that this component of the service will run as a separate process/daemon performing any required service checks and notifications, as outlined in appendix B.
In order to offer a reliable and redundant service it would be ideal to have two (or more) servers running these checks alternately/in turns. The servers providing redundancy would need to be housed in different data centres and, preferably, countries.
The following reports are typical of those needing development:
- Uptime report
- Response time report
- Detailed error log
- Notification history
5. System Administration of Customer Accounts & Services
The system administration component will:
- Allow login and management of admin accounts (to enable different administrators to login)
- Allow admin accounts to edit and modify the customer accounts and services
- Allow the admin to modify billing rates
6. The ability to modify content in the website
While the website itself will be written in php there needs to be a provision to allow us some ability to modify the content ??" the text, layout and design.
Key technology requirements
- Web based application
- PHP
- MySQL
- CSS based HTML
- Cross browser compatibility
- UNIX platform
- PHP scripts running from the command line
Legal Information
Not meaning to scare anyone off, but for legal reasons we need to include the following mandatory requirements:
Confirmation of status
In your Tender you must provide details of the identity and legal status of the Tenderer.
In the case of a company or body corporate, you must provide:
* the full name of the company
* its registration number, including the jurisdiction of incorporation
* evidence of its incorporation
* the principal place of business and the registered office of the company
* the names of the directors of the company
In the case of any other entity, you must provide full particulars of the entity sufficient for DMH Group Pty Limited to satisfy itself as to the identity and legal status of the Tenderer.
Intellectual Property
The successful Tenderer will be required to assign all intellectual property rights in the Deliverables to DMH Group Pty Limited.
This ITT and all communications between the Tenderer and DMH Group Pty Limited, including all information provided by DMH Group Pty Limited to the Tenderer, (“Confidential Information??) are confidential and the Tenderer agrees not to use or disclose any such Confidential Information except only in connection with submitting its Tender and supplying the Services. The copyright in all such Confidential Information is owned exclusively by DMH Group Pty Limited ??" any unauthorised reproduction or publication of the Confidential Information is an infringement of the copyright and a criminal offence.