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Technical support / Tier-2 Tech for long term

$2-8 USD / hour

En curso
Publicado hace más de 7 años

$2-8 USD / hour

We are looking for a long-term part time (for now, with the hope to transition to a full-time position) Tier-2 technician to join our team. We develop deliver and support technology primarily for the hospitality industry in the United States (VoIP, Wi-Fi, SMS, etc.). We are a small team and give us wears several hats. You will be our first T2 and hopefully we will all grow together. Duties will include: Take responsibility for the operational performance and sustainability of the in-service systems Assist to resolve issues that were not able to be handled by tier 1 Serve as a general technical support specialist as needed, and during high call volume periods by taking incoming request from end-customer update spreadsheets and Visio drawings reflect system and configuration status and changes Maintain and evolve our knowledge management system Assist in developing and maturing services such as Chat tools, web site, etc. Develop and support methods and procedures Light design and programming work related to file transfers or automated scripting. Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions Desired skills include: * 2+ years recent computer, server, and network troubleshooting experience * Experience with VoIP, Asterisk, Wi-Fi * Certifications: MCSA, CCNA, VCP * Must be resourceful and able to take initiative in a dynamic environment * Ability to effectively and efficiently troubleshoot technical problems * Advanced knowledge of current Microsoft desktop and server operating systems * Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications * Advanced knowledge of computer and server hardware * Familiarity with network troubleshooting * Professional customer service skills * Strong written and oral communication skills * Ability and willingness to work in an environment providing 24x7x365 support Looking forward to hearing from you! Please submit a cover letter summarizing why you are great for our team, and we will hold a Skype chat and call to discuss Thank you for considering the position.
ID del proyecto: 11707394

Información sobre el proyecto

20 propuestas
Proyecto remoto
Activo hace 7 años

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Hi, I have more experience in networking. with MCITP, CCNA Certification.. I ready to work for you in full time per day. Call me at 8884431326.
$2 USD en 15 días
0,0 (0 comentarios)
0,0
0,0
20 freelancers están ofertando un promedio de $8 USD /hora por este trabajo
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Hi there, My name is Ajay Patel & I am expert into Routing/Switching, Security, Voice, Wireless & DataCenter. I would like to have the opportunity to discuss your project with you. let me introduce to you my work experience, I have 9+ years of experience into Network domain along with large environment experience. currently I am working as consultant. I do have experience into Multiple vendor & device experience like, Cisco, Nortal, Sonicwall, Palo Alto etc. Outside Freelancer, I have completed several projects like LAN/WAN Migration, DataCenter/Branch Office Built, Wireless infra setup, Palo Alto Migration Project, Cisco Sourcefire & ASA migration projects, recently completed Small DataCenter Project. I could provide client reference. Please let me know if you would like to schedule a phone or Skype call to discuss the project further. Thank you for your time and consideration. Ajay
$5 USD en 15 días
4,9 (2 comentarios)
2,0
2,0
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I work as network and system administrator. I have experience as technical support.
$8 USD en 20 días
5,0 (1 comentario)
1,1
1,1
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Dear Hiring Manager, First of all thanks for creating an opportunity. Hope you are doing well. I will not propose what the maximum Freelancer do. I dont believe in copy paste Cover letter. I read your project details, if you discuss with me or ask me or talk with me then you can understand i have the better experience the sector you are looking for. It’s true that i am new to Freelancer, before that I was on Other platform with top rated contractor. But it has wind down I close the account there and create the new profile to Freelancer. i have completed this kind of project more than 10 time. So I can assure you that i can complete your task perfectly. For more it will be better if we can discuss or ask me any question if you have. Looking forward from you. Thanks with best regards
$6 USD en 40 días
5,0 (3 comentarios)
0,9
0,9
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I have over six years of experience of providing IT support for various multinational companies. During that time, I have spent time dealing with inquiries and problems in relation to Active directory, Exchange, computer hardware, software, peripherals, email accounts and internet connections. I enjoy the instant gratification that I receive when helping a client resolve a computer issue. I believe that I have the ideal combination of technical expertise and customer service skills to fulfill the requirements of this position. I would be delighted to attend for an interview and look forward to hearing from you. Thank you for your consideration.
$5 USD en 15 días
5,0 (1 comentario)
0,4
0,4
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Hi! I have a great experience with Powershell, VBA, C# and Office programming and I would like to take this project. My Skype:tarjatra
$7 USD en 15 días
0,0 (0 comentarios)
0,0
0,0
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we have a wide range of experience in technical support. can you please be more specific so that we can move forward
$6 USD en 15 días
0,0 (0 comentarios)
0,0
0,0
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A proposal has not yet been provided
$8 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Competent in all forms of technology. Native English speaking. Long history of remote technical support.
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Strong track record of 10+ years in generating extraordinary performance in a fiercely competitive scenario; MCSA and Microsoft Certified Professional; delivering optimal results in installation and configuration of IT networks, maintenance, troubleshooting and user management with expertise in installation, up-gradation, configuration, and other network devices  Hands on experience across system/ network administration under multi-platform environments including installation and configuration of IT networks, maintenance, troubleshooting and network user management with expertise in installation, up gradation, configuration and support of Software/ Hardware and other network devices.  Proven technical competencies in Windows NT & Windows server 2003/2008 /2012, Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS; while structuring customized software and networking solutions to meet customer’s specific needs.  Extensive experience in conducting technical reviews of business applications and structuring customized networking solutions and identifying risks & problems in the architecture across the life-cycle.  Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex hardware/ networking related problems. Acknowledged trouble shooter and a key decision maker with well-honed skill set in collaborating with cross-functional teams and deploying technology
$5 USD en 15 días
0,0 (0 comentarios)
0,0
0,0
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over 10 year skill in IT, network administration and tech support
$6 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Experience in trouble shooting of windows and mac problems, I have Worked with technical support company. i can work from home at any time.
$22 USD en 15 días
0,0 (0 comentarios)
0,0
0,0
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Hi We are IT and BPO company in India and have done several network, call center and BPO installations in India. We are also supporting BPO, voIP and network remotely. please connect with us we would be keen to assist you with your requirements and be your long term partner. looking forward for your reply and attention. regards, Puneet
$8 USD en 40 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED STATES
Woburn, United States
5,0
3
Forma de pago verificada
Miembro desde dic 7, 2014

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