We are Call Center/Contact Center start-up, based in Bulgaria. Our capacity is up to 50 agents. We are looking for partner/joint venture or marketing agent who will bring us customers against 5 to 10% commission from the each contract price. We can beat any offshore call center price/quality ratio.
The types of services offered are:
1) Inbound services:
- Customer Service;
- Technical Support;
- Converged services
2) Sales by phone:
- Recruitment and keeping customers;
- Market Research
3) Online Marketing
4) Back office services
5) Online Training
Industries, the largest user of the aforementioned call center services are:
1) IT industry:
• B2B and B2C sales by incoming line
• B2B and B2C sales through outbound line
• Technical Support
• Customer Service
• Generating new leads
• Customer support, including information about the product, its features and warranty conditions
2) Games:
• Providing additional information;
• Technical Support.
3) Online trading:
• Multi-lingual customer service through multiple channels (including live chat support act)
• Resolving billing issues (eg. Inquiries about balances, available credit status or pay)
• After-sales customer service (eg. Defective or undelivered products and Returns)
• Taking calls at peak prediodi ultra-loading of existing call centers
• Repeat sales and sales of additional products
4) Telecommunications:
• Help - after payment
• Customer Service
• Recruitment of new customers and sales of higher plans
• Programs for satisfaction and retention of old customers
• Technical support for multiple devices and services
5) Tourism:
• Accepting Reservations
• promotion, up-sell and cross-sell campaigns
• Customer Service
• Live chat support act
6) Finance:
• Account opening and maintenance
• Checking the balance
• Brokerage Services
• Status and tracking complaints
• Consumer Loans
• Credit cards
• Sale of additional products and services
• Identification of fraud
• Transfer of funds
• Online banking
• Portfolio Status and Transfer of Funds
• Telephone Banking
In recent years outsourcing industry in Bulgaria is developing at a rapid pace. In 2015 the country entered the Top 3 most attractive outsourcing destinations in the world. In October 2015. Bulgaria for the first time was awarded the European Prize for Outsourcing Destination of the Year (award by the European Outsourcing Association (EOA), and in November the same year won the award for "Foreign Destination of the Year - 2015" National Outsourcing Association of Great Britain (NOA) . Sofia will host the annual national conference of the European Association of outsourcing (EAA) in October 2016. The event will gather more than 250 representatives of the outsourcing industry in Europe and will be presented annual awards to leaders in the industry.
The main factors for the upward development of the sector in the country are:
- Large numbers of young qualified people who speak a variety of languages (not just basic 2-3, as is the case in major competitors like India for example). Thus it can be offered comprehensive services for large customers;
- Competitive wage levels;
- The country is a full member of the European Union, fully harmonized legislation as lacking essential cultural differences with the member entities of outsourcing services;
- Stability in political and economic terms;
- Low taxes;
- Support from the state for large investors, revealing a large number of jobs;
- Introduced mode "blue card" that allows easy "introduction" of qualified staff from third countries.
I have experience in marketing, as I have had my own business that focused on connecting with people. In marketing, one of the most important things is to know how to connect with people and I have acquired it with that business. Also, that business was successful.
I work fast and efficiently.