We're a small web hosting company providing shared, reseller and VPS packages to our customers. We outsource our support at the moment but we're looking to switch providers.
We're looking for the following:
*Technical support responses via WHMCS to our customers (via our portal).
*Support for our cPanel customers
*Best endeavours support for our self-managed KVM linux VPS packages, however issues outside of the VM would need to be handled - we use Virtualizor as the management panel.
*L1/L2 support for our customers which may include supporting them on website script errors, database errors, and other standard issues that come with Shared hosting environments.
*General tasks (such as configuring a piece of software we require, or networking changes/fixes/improvements).
We are a small operation at the moment but we need to offer 24/7 support for our customers.
We currently get around 40 tickets per month but we are growing daily in terms of our client base.
We have 3x dedicated servers currently, 1 dedicated server for our shared cPanel customers and 2 VPS nodes all of which would need to be supported.
We're looking for a professional company or team to provide quality support to our clientele.
An NDA will need to be signed to discuss specifics of our customer.
Looking for a fixed price per month or a per ticket charge, please specify in your bid.
Thank you and if you have any queries please let me know.
33 freelancers están ofertando el promedio de $181 para este trabajo
Hi I am system admin, will resolve the issues and provide you support too as per your requirement, and have expertise in the relevant field. I have 10 years of experience. Ping me for further queries. Thanks
HI, I have 5 years of experience in web hosting and i am solo working and not having any company but being a system admin i can work with you provide L2 support. If you are interested do let me know thank you.
hi, im an indidual frelance, i have experience in server cpanel configuration,, i like to start work, im in Oman now, ready work in oman timing.. chat for more detilas.. thanks....
Hello I can help you with your project of getting support as per your requirement as i am a system admin and have 9 years of experience in this field.. Thanks