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Outsourced 24/7 web hosting ticket support (cPanel & VPS)

We're a small web hosting company providing shared, reseller and VPS packages to our customers. We outsource our support at the moment but we're looking to switch providers.

We're looking for the following:

*Technical support responses via WHMCS to our customers (via our portal).

This includes:

*Support for our cPanel customers

*Best endeavours support for our self-managed KVM linux VPS packages, however issues outside of the VM would need to be handled - we use Virtualizor as the management panel.

*L1/L2 support for our customers which may include supporting them on website script errors, database errors, and other standard issues that come with Shared hosting environments.

*General tasks (such as configuring a piece of software we require, or networking changes/fixes/improvements).

We are a small operation at the moment but we need to offer 24/7 support for our customers.

We currently get around 40 tickets per month but we are growing daily in terms of our client base.

We have 3x dedicated servers currently, 1 dedicated server for our shared cPanel customers and 2 VPS nodes all of which would need to be supported.

We're looking for a professional company or team to provide quality support to our clientele.

An NDA will need to be signed to discuss specifics of our customer.

Looking for a fixed price per month or a per ticket charge, please specify in your bid.

Thank you and if you have any queries please let me know.

Habilidades: Linux, PHP, HTML, Computer Support, Web Hosting

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Información del empleador:
( 13 comentarios ) Newcastle, United Kingdom

Nº del proyecto: #24665092

33 freelancers están ofertando el promedio de $181 para este trabajo

dkokmadis

Hello from Greece, I can offer that service would you like to have a chat? best regards, Dimitris Kokmadis

$1111 USD en 30 días
(550 comentarios)
7.3
tanujchugh

Hi I am system admin, will resolve the issues and provide you support too as per your requirement, and have expertise in the relevant field. I have 10 years of experience. Ping me for further queries. Thanks

$250 USD en 1 día
(389 comentarios)
7.0
kuldeepvk

Hi, I have been in this server field since last 13 years now.I am managing all my clients server. I will manage all your servers and answer tickets from whmcs for all queries from clients from your end through ticket. Más

$150 USD en 1 día
(419 comentarios)
7.1
infihost

Hi, I will provide complete support for WHMCS configuration and will provide complete support for all server related tasks. I do have more than 11 years of expertise in web hosting, server setup, server configuration, Más

$100 USD en 1 día
(209 comentarios)
6.2
talhamq

HI, I have 5 years of experience in web hosting and i am solo working and not having any company but being a system admin i can work with you provide L2 support. If you are interested do let me know thank you.

$500 USD en 30 días
(269 comentarios)
6.4
linuxwarm

Hi, I will cover 24x7 support. I have great team of certified systems administrators. I have 19 years of experience in webhosting infrastructure management. I have have been working on web hosting infrastructure sinc Más

$125 USD en 7 días
(81 comentarios)
6.2
Hostingshades

Hi, I can provide your 24/7 Linux server support. Please initiate a chat session so we can discuss more about it. Thank you.

$250 USD en 1 día
(115 comentarios)
5.6
mohammedhdotio

Hello, I own [login to view URL] (a one man hosting provider) and do offer server management for companies in need. I can work 12 hours a day and my timezone is +3 GMT. I've been doing hosting since 2011 and know every in and out Más

$30 USD en 1 día
(24 comentarios)
4.6
NitinSheoran

Hello, I am a Linux admin. I have more then 6 years of experience in this field. Please inbox me for further communication. Thank you.

$30 USD en 1 día
(54 comentarios)
4.7
WPSModuleMarket

Hello , I had checked your job description posted for this job and is fully confident as I have 6 years of job experience in WHMCS and WHMCS addons-modules development , whmcs server modules development,whmcs theme c Más

$200 USD en 7 días
(10 comentarios)
4.5
(21 comentarios)
4.3
talentedexpert57

Hello, I interested in your current project. As a honest web developer, I have rich experience of web developing for 8 years over. Upon reviewed your description the project seems perfect match for my expertise, with m Más

$140 USD en 7 días
(6 comentarios)
4.0
ajithgani

hi, im an indidual frelance, i have experience in server cpanel configuration,, i like to start work, im in Oman now, ready work in oman timing.. chat for more detilas.. thanks....

$100 USD en 7 días
(31 comentarios)
4.4
mohsinalizafar

Hello, i can do this project as i am experienced customer support Assistant. I have done customer support for a Canadian Virtual number company for more than 5 years. I am ok with fixed monthly price. Please let me kn Más

$140 USD en 7 días
(7 comentarios)
3.5
aba56fa0fc88aff2

Hello We can support your clients we are a professional team please come chat for details Thanks Best regards

$140 USD en 7 días
(12 comentarios)
3.9
badtux

I have experience in handing dedicated, cloud/vps WHM hosting setups. have extensive knowledge in troubleshooting and assisting clients issues. Can provide support services 24/7 to the customers with an additional assi Más

$200 USD en 30 días
(2 comentarios)
2.7
manishchgh

Hello I can help you with your project of getting support as per your requirement as i am a system admin and have 9 years of experience in this field.. Thanks

$70 USD en 1 día
(8 comentarios)
2.6
razzeshsingh

We are a team of 10 experienced Engineers & deals in Managing Windows and Linux-based server infrastructures and software solutions. Available on 24*7*365 via any channel anytime. Ability to plan, install, configure Más

$225 USD en 30 días
(1 comentario)
2.0
debjeetfailure6

HI, I have seen your project. I have 10+ years of Exp in infrastructure and IT solutions. I can be providing quality solution for you. I already global IT solutions and services. If you award me this project. i can Más

$200 USD en 1 día
(8 comentarios)
1.8
ITBC2019

Dear Sir; My name's Javier Aguilar, I'm Systems & Telecom. Engineer with +20 years experience in Systems Administration, IT projects management, server management, DataCenter management, Help Desk, Networking engineeri Más

$30 USD en 7 días
(1 comentario)
0.7