Responsibilities
Multi-tasking may be a challenge for some, but if it's your kind of challenge,
this role may be perfect for you. As a Customer Service Representative, or as
we like to say, Customer Service Specialist, you'll be a problem-solver,
salesperson, device technician, billing expert and more-all while being
positive and professional. And you'll also be a hero when you solve our
customer's challenges.
Actively listen to each customer with patience and courtesy.
Use your troubleshooting and problem-solving skills to come up with
solutions.
Use your great communication skills to resolve customer's device, billing and service concerns.
Excite customers about how new solutions can positively impact their lives.
Build customer relationships-earn their loyalty and trust by being polite
and helpful.
Maintain accountability for 100% customer satisfaction in resolving
customer issues about billing, products, services
Maintain a positive attitude when working with frustrated customers
Use multiple online resources/computer systems, and integrate information
to solve customers’ problems
Adapt to changes at work (products, services, policies, etc)
Provide basic troubleshooting on service and equipment issues
Adhere to a structured schedule/shift
Follow dress-code expectations
Additional info as relevant to location
Experienced employees can earn a salary and target bonus of ($35K + 5%
short term incentive)
$8000 Tuition assistance
50% off Employee phone program services & 35% off accessories (up to 7
lines)
401k (day one) dollar for dollar match up to 6%
Annual Profit Sharing Opportunity, up to 3%
Benefits day one (medical, dental and vision)
Fun atmosphere (music playing, themes, contests, etc)
Cafeteria, Incentive Room, and Recreation area
Qualifications
Must have:
At least a two-year degree or one year of relevant experience.
Flexible schedule availability to work evenings and weekends.
Better yet, you'll also have:
Customer service experience, of course, and if you've handled billing and
equipment questions, that's a big plus.
Experience solving customers' problems in a call center [login to view URL]
are tech-savvy and know how to use that knowledge to find solutions while
focusing on one customer at a time.
NOTE :
30$ to 41$ per hour.
You are to Send invitation via Google hangout to Kenneth [login to view URL] interested !!!
Hello,
I am highly interested to do this project. I am working in Freelancer.com since 2010 with 100 + reviews(avg. rating 4.50 out of 5).
I read your requirements. After that I agree to work with you.
Please reply me.
Thanks,
Perfectdeadline
Hi, I have a 1 year experience, specially on billing and tech support areas, on the call center I've been working I was the best of my team, I can show my CV with that experience
Hello it is a pleasure to meet you. I have a lot of experience in data entry and are tech savvy. I just joined this platform however I have a lot of professional experience. Feel free to visit my profile and linkedin page where you will see my past employers such as Uber Corporate, Sales Force, Microsoft.
At anytime feel free to call me with any questions, (310) 694-4902.
Thank you!