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Customer service/Administrative Assistant

$15-25 USD / hour

Cerrado
Publicado hace más de 5 años

$15-25 USD / hour

Answer incoming customer calls regarding general customer service. Assign customer requests to appropriate parties within company and clearly communicate those assignments. Update and maintain a customer service smart sheet/database during and after each call. Ensure that each item is assigned to appropriate parties and closed out in a timely manner. Follow up with to ensure that the issues were resolved in a satisfactory manner. Produce a monthly report listing amount of calls, action items created and closed, outstanding items and feedback on follow up. Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller. Greet and direct visitors in a courteous, professional manner. Sort and distribute mail and incoming faxes. Manage UPS shipping requests; sign for all incoming packages and distribute to recipients.
ID del proyecto: 18152373

Información sobre el proyecto

3 propuestas
Proyecto remoto
Activo hace 5 años

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3 freelancers están ofertando un promedio de $18 USD /hora por este trabajo
Avatar del usuario
I have been in the Telemarketing Industry for 7 years and my core foundation is Customer Service. I’ve handled inbound and outbound projects that also involve email handling, live chat and data-entry. I am an excellent multi-tasker and able to adhere to instructions quickly. I am highly-organized and can work with minimal supervision. I’m positive to contribute to the growth of the project. I hope you notice my bid. Thank you.
$22 USD en 40 días
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Avatar del usuario
Hi there, I can definitely help you with excellent customer service as i have more than 10 years experience dealing with customers. Customer relations, business developer, telesales agent and other similar positions are part of my CV. If you want to hear more, please get in touch with me. Regards, Mircea
$17 USD en 40 días
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Sobre este cliente

Bandera de UNITED STATES
Chicago, United States
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Miembro desde nov 13, 2018

Verificación del cliente

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