* Contact Management
* Contract Management
* Email/Letter/Fax Templates
* Support Desk ??" Call/Ticket Logging
* Support Desk - Maintenance Requests Management
* Support Desk - FAQ’S
* Support Desk ??" Onsite Visits
* Support Desk ??" Engineers Diaries
* Accounts
* Sales Leads
* Activities
* Document Attachment
* Editable Screen/Field Templates
* Reports
* Full Web Access
* Email Sending & Receiving Capability
One of the most important things for us is that the product be user friendly, look state of the art/latest technology and be intuitive to the user. Must have the appearance that’s looks attractive, i.e. good icons/graphics. Upbeat and inviting.
Full Spec attached.
## Deliverables
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
## Platform
**_Database_**
Database installed when software package is installed and should prompt for either
A. MSDE version of MS SQL or
B. Integration to existing MS SQL Server installation.
The relevant prompts for either option should then follow as required to complete software installation.
_Development Spec_
C# or VB .Net (Other if suitable)
Fully documented
Short Time scale imperative