Order management module for prestashop
We generate approx. 6000 orders a year. The main “product” that we sell are a maintains service, besides from that, we also sell normal products.
But to handle the service orders, we need to be able to:
Assigning the orders to a geographical zone (by zip-codes)
Assigning orders to employee
Assigning orders to an estimated execution period (say: We estimate to do the job at your hos between week 18 – 20), and sending an email to the customer with info.
The possibility to change an estimate, and generating an mail to those customers.
Assigning orders to be executed on a day-set.. (say: We will do the job between Monday and wedensday / Tuesday and Thursday etc..), and sending an email to the customer with info.
The possibility to change the execution days, and generating an mail to those customers.
The possibility to mail all customers, or all customers selected with different standardmails –
The possibility to search customers by: name, address, zip code, phonenumber, email, ordernumber and coupon-code.
A set of symbols should show up, one for each service product category at the time 4-5 different.. and a symbol for “water” (yes/no/with note)
Assigning different statuses on the orders. Could be “urgent”, “complaint” etc..
And the possibility to cancel og delete an order.
When searching and selecting among orders, they should show in a scroll window..
All mails send, should appear in the “customer service” module – on the customer communication.. (so customer service can see what has happened)
More can come..
Hi
I work towards providing reliable, relevant and robust IT solutions at most competitive prices to my customers. I ensure 100% customer satisfaction
so lets start
thanks
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Hello..We have gone through the details you have provided and would be pleased to work on
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Dear sir/madam,
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Regards:
Kalepu Harish