customer support

Kindly PM me more details about your business. I have 6 years of experience in customer support and admin support tasks. I have done live chat support (olark), admin support, email handling, phone support, content moderation, ticketing system (zendesk, freshdesk, happyfox), list creation, web to excel tasks, ecommerce product entries, data scrapping, real estate tasks and more admin related tasks.

I have been in the customer service industry since the last ten years and have worked on phone, chat and email support with different companies. I have always delivered the best quality service and all of my employers and clients have been very happy working with me. I am hardworking, honest, ready to put in extra efforts, willing to go extra mile, adaptive to tough conditions, ready to give my positive feedback and always prepared to do something beneficial and helpful for the company I work with. I have worked with a Canadian floral company for five years. I started off with a customer service rep and then was promoted to supervisor, Manager customer service and the director customer service. • Taking calls to place orders, provide information about products or services before placing order and answering inquiries • Answering emails and tickets • Providing live chat service • Handling complaints, dealing with unhappy customers, resolving situation and making customers happy • Calling customers for declined credit cards, address correction, approval of substitutions, feedback, follow ups to see if they would like to place order again for future • Charging credit cards, sending Paypal invoices, forwarding receipts, using payment systems like Moneris and Stripe Supervising a team of agents, training, technical troubleshooting, sending attendance reports, performance reports, financial reports, Please get back to me so we should discuss it further. Regards K

Greeting! I can handle your project perfectly within your budget and timeline. Looking forward to hearing you soon! Regards, Mithi

Dear Buyer, I pray and hope that you will give me this project. I am able to hard working. I will trying best for your fully satisfaction. TaNkYou............

Hello, my name is Nikita. I am business development manager of MoveUp Solutions. We are an outsourcing company. Our team has a great experience in telesales, virtual assistance and customer support. We use individual approach for every customer. Each agent passes 3 stages of testing before the admission to the first call. As for our company, we provide such type of services for more than 3 years. For this time we took part in various project considering technical support, customer service, telesales, data entry, SMM-promotion, virtual assistance. We had more than 50 projects where we showed our high level of service that we provide to our customers As for experience in working with live chat, emails and phone calls I can tell you that we are guru of it. We had such projects as customer support representative for British barbers shops and construction company, American online store, South Africa hosting company etc., so we know how to deal with clients, how to answer on their emails, live chat questions and how to solve their issues over the phone - your project will be in a good hands) Our agents also had experience in work with database system, CRM, Zendesk, live chat and emails. We have a big variety of our agents, so you can conduct an interview with everybody and choose the best agent for your project. Our company works 24/7. I'm looking forward for your response. Please, feel free to contact us on skype: moveup.5

Dear Client, Thank you so much for giving me opportunity to write this proposal. I have extensive experience in BPO. For your project we do all the things as per your requirement and do it on time. If you are interested please come on Instant message for more discussion. I always work for long term relationship. Kindly consider me and give a chance to prove my self. Thanks & regards Deepak Sharma

Hello , I have 2.5+ years experience in technical support, handled customers of different cities of USA. Apart from this, i am also working as a Virtual Assistant for more than 1+ years for a client in the US and manage to office locations. I understand the skills that you are looking for, and I believe I can handle this project very well. Please message me for further details. Looking forward to work for you. Thanks Rizwan

I have more than 10 years experience in customer service so I know how to deal with angry customers and how to work under presure too i have worked for companies like: stream international , boost mobile, well care, language line solutions, great health works. I'm have been a customer service representative with a good background and always willingness to help others and make the people that I work with comfortable.

I'm 28 years old. I have an experience working overseas communicating and doing business with different nationalities. As a Product Branding Manager in a well known company in Japan I basically respond to their orders, engage with customers, resolve any issues that occured or may occur I help with quality check specially in branding. I directly talks with the supervisor for everyday reports and send them organize documentation. I also had training for Real Estate Industry for US Market. I'm knowledgeable of their database such as the use of MLS and other client based tracking system. I'm skilled in MS Office application and had 7 years of experience in Customer Service and also as a Sales representative. I also work for bank collections for a year. I am now currently studying basics of SEO for websites and very eager to learn more.

Hi, I have perfect English grammar with good phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. There I was responsible for customer support. I have to solve computer related problems, which gave me excellent customer handling skills. I have two years of experience in chat and email handling as well of US customers. I have very reliable internet connection and having power backup as well. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. Regards

i have worked in international BPOs, given technical support to U.S customer. also worked as a team leader in customer service. i am ready to work on a reasonable cost, pls msg for further discussion.

I have previously worked at Global Business Platform as an executive, and my responsibility contributing Sales Development and Technical Enhancement structured applying Customer Relationship Management and Public Relations knowledge. This Clientele Development Program is activated proficiently in order to maintain profitable pillar of Online Customer Engagement. My implementation is scientific Telecommunication, Appointment Setting and Office Management Skills included constructing and executing diligent Information Technology. I am an expert in Internet Research, Data Encoding, Microsoft Office Application, Customer Service (Zendesk, Zenplanner, RingCentral, Five9), Email Etiquette, Telephone Etiquette, Programming (HTML, PHP, CSS, JAVA SCRIPT, MYSQL), Web Store Development (Auction Management System, M2E Pro), eCommerce Operations, Drop Shipping (eCC, NetSuite), Accounting (INTUIT, XERO, Sage, MYOB, Quicken), Online Marketing, Social Media Networking (HootSuite), Classified Advertisement (Craigslist, Postlets), Business Writing, Graphics Design (Picasa, Adobe Creative Suite CC) and Advanced English Literacy. I have delivered profitable campaign establishment within profitable statistics, which are the vital collaboration of my leadership roles at multiple Online Platforms. You may investigate my Freelancer Profile and acknowledge necessary expertise based on the deployment strategy. I believe my skills are perfect power according to your planned delegation.

Hi, BridgeOceans is a technology Service provider company. The company offers services ranging from Software Development, Application Development, Technical Support, Helpdesk Support, BPO Services, QA Testing services, Application Migrations & Business Solutions. Currently we have ongoing technical support projects on SharePoint support,Network Adminstrator support, helpdesk support and BPO. We provide level 1, Level 2 , Level 3 24x7 support model for customer service. With an initial goal of increasing your revenue, we also intend to be your business partner towards the next level. Rest assured, we are committed to delivering positive results, with integrity and value. We intend to be your business partner that understands your needs and collaborates towards your success. Thanks, Amol

A proposal has not yet been provided

Hi, This is Pratap. Having gone through the job profile I fell that you are looking for someone with experience in handling customers and dealing with customer complaints. It is a difficult skill to master, but someone with the proper know how and an understanding of customers requirements can do the job deftly. Must not forget, at the end of the day all our customer's want, is to be heard. I have over a decade of experience in customer support industry and have worked for companies like HSBC, Tata Consultancy Services and IBM as a part of their process workflow specialist. Presently I am working for Tata Consultancy Services as a subject matter expert for chat support process for one of the major utilities service provider based out of UK. I understand the job requirements and can deliver the job within the stipulated time with all the quality parameters in check. If you are satisfied with the quality of work and are willing to find a long term solution for you business needs we will be happy to provide that for you as well. We have the infrastructure and know-how to run a fully operational contact center for your customers. I will be happy to discuss this further with you. Please contact me if you want the best person for this job. Thanks for you consideration. Looking forward to doing great work together. Pratapaditya Chakraborty Phone: 9007121576

Hello, It is exciting and great to see a job opening from a serious buyer like you. I’ve done masters in commerce stream and have been working as a freelancer for about five years now. I’ve been mainly involved in Customer Services related jobs because that is something I enjoy and I’m passionate about since it includes direct interaction with new people everyday and solving their issues and problems gives inner satisfaction. I am also actively part of other work/projects such as, Data Entry/Refining, Translation, Web Research, Marketing, Social Media Management and more Admin/Virtual Assistant Tasks. I’ve worked under supervision of great managers and team leaders when I was doing a job in various small as well as multi-national companies and that taught me teamwork and lot of other good and sophisticated qualities which is why I am now also managing a team of 4 members here locally. I am quite comfortable with online applications, latest technology, MS Office and other new trending software's/CRMs (Zendesk, Asana, Zoho etc) to make work more easy and efficient. I’ve read your job description and it suits me perfectly well which is why I would love to be a part of your team and build a long term business relation here. Thank you for reading and I look forward to your response. Warm Regards, Amir R.

I am mechanical engineer, vast experienced in customer handling, well conversant in chat, phone call, customer handling, customer meeting etc.

A proposal has not yet been provided

Hello! Good day and I hope this e-mail finds you well. It was with great interest that I read your post. Just a brief background, I have been working in the Customer Service industry for almost 10 years with experience providing support via phone, e-mails and live chat. For the last 5 years, I have been working as a Customer Service Quality Assurance specialist, monitoring email and live chat incidents, providing regular coaching to representatives and ensuring that guidelines set by the company are met while providing efficient and personalized service. I am a quick learner who can work under minimal supervision with keen eye for detail. I ensure that deadlines are always met without compromising the quality of work. My profile highlights my relevant experience and skills. Hope to hear from you soon! Regards, Marianne

Hello, I am a native Romanian, with C1 English and German. I currently work as a Service Delivery Manager within a call center, where communication skills are one of the most important aspects of the daily business. I am more than happy to help you with the job, as long as there is the possibility to work within weekends and / or 2-3 hrs during the week, in order to deliver premium quality in a fast pace. BR, Alex