• Having 2.6+ years of experience in Service Support engineer, IT Networking admin and Data center Operations.
• Fully certified and trained in Security, Routing & Switching, Video, Voice &Wireless Configuration, Implementation and Support.
• High Level of Quality customer Service in Technical Support & IT Network Troubleshooting
• Experience in Replications, Duplications,EOD & BOD Processes Report.
• Good Knowledge on Restorations(UAT, FINWARE, LOTUS).
• Troubleshooting various net backup errors.
• Pre EOD & Post EOD Dumps.
• Regular follow up on checklist activities (Backup, Restorations and Replication).
• Perform Disk Checks and also check for Errors in systems.
• Installing 80+ Software though remote access likes VMware, Net meeting, Ammy Software.
• Maintaining the Database replication though many portal.
• System Monitoring (Disk space, Subsystems, Batches).
• Managing Data Backup through Media.
• Designed and implemented IT LAN / WAN elements.
• Provided technical support for all Tier1 and 2 Levels.
• Attended management meeting toward minimizing IT issues and to develop projects.
• Generated real-time documentation detailing Network performances.
• Responsible for troubleshooting of networking equipment across multiple sites.
• Worked with Supervisors to install, configure and administer It Architecture.