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Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.
Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.
Contratar a Helpdesk AssistantsHi, We're are an talent resource provider with over 2000 users spread globally. We have our own talent management platform, which is used by all our clients.. We have our helpdesk/support team, to provide technical assistance and customer care. Currently, our helpdesk team is using a simple shared Google Sheet to log and track tickets. As our client-base is increasing, we're finding t...
Hi there, I need someone to help me create knowledge base / FAQ for my site: [iniciar sesión para ver URL] You will surf my site above and create this FAQ on how to use our site, in front end, back end (member, supplier & admin panel) Open PM box so that we can discuss work in more detail. Tell me what and how you plan to accomplish this? what format and ideas you have for our FAQ? ...
