Customer Experience (CX) is a comprehensive arrangement of activities, skills, collected data and tools that are employed to manage all aspects of an organization’s interactions with its clientele. It is composed of a system of strategies and services designed to ensure that businesses engage with their customers in the most agreeable manner possible. A Customer Experience Specialist will collaborate with other departments within an organization to proactively and efficiently address the wants and needs of its customers while providing improvement opportunities tailored to increase customer satisfaction.

CX Specialists offer expertise in the areas of digital marketing, sales, customer service, operations, social media marketing, production, and many more. By fully understanding their client’s needs and delivering solutions, CX Specialists can resolve customer problems before they become major issues. Furthermore, Customer Experience Specialists can assist companies in meeting their goals by building relationships with customers and improving their user experience with products or services.

Here’s some projects that our expert Customer Experience Specialists made real:

  • Communication solutions that facilitate customer service by phone
  • Queries into successful product validation research
  • Establishing staff training programs geared towards customer service
  • Implementations of virtual customer support systems
  • Creating support structures that maximize customer satisfaction

At Freelancer.com our experienced Customer Experience Specialists work collaboratively with clients to generate personalized solutions that meet their goals and boost performance. With over 19 million projects completed successfully, our specialists craft high quality results using global market insights and industry analysis so clients can achieve the best possible outcomes for their businesses.

Join the ever-growing list of customers that benefit from our skilled teams today! Post your project on Freelancer.com and receive assistance from an expert Customer Experience Specialist to deliver outstanding results for your business quickly and efficiently.

De 16,147 opiniones, los clientes califican nuestro Customer Experience Specialists 4.9 de un total de 5 estrellas.
Contratar a Customer Experience Specialists

Customer Experience (CX) is a comprehensive arrangement of activities, skills, collected data and tools that are employed to manage all aspects of an organization’s interactions with its clientele. It is composed of a system of strategies and services designed to ensure that businesses engage with their customers in the most agreeable manner possible. A Customer Experience Specialist will collaborate with other departments within an organization to proactively and efficiently address the wants and needs of its customers while providing improvement opportunities tailored to increase customer satisfaction.

CX Specialists offer expertise in the areas of digital marketing, sales, customer service, operations, social media marketing, production, and many more. By fully understanding their client’s needs and delivering solutions, CX Specialists can resolve customer problems before they become major issues. Furthermore, Customer Experience Specialists can assist companies in meeting their goals by building relationships with customers and improving their user experience with products or services.

Here’s some projects that our expert Customer Experience Specialists made real:

  • Communication solutions that facilitate customer service by phone
  • Queries into successful product validation research
  • Establishing staff training programs geared towards customer service
  • Implementations of virtual customer support systems
  • Creating support structures that maximize customer satisfaction

At Freelancer.com our experienced Customer Experience Specialists work collaboratively with clients to generate personalized solutions that meet their goals and boost performance. With over 19 million projects completed successfully, our specialists craft high quality results using global market insights and industry analysis so clients can achieve the best possible outcomes for their businesses.

Join the ever-growing list of customers that benefit from our skilled teams today! Post your project on Freelancer.com and receive assistance from an expert Customer Experience Specialist to deliver outstanding results for your business quickly and efficiently.

De 16,147 opiniones, los clientes califican nuestro Customer Experience Specialists 4.9 de un total de 5 estrellas.
Contratar a Customer Experience Specialists

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    31 trabajos encontrados

    La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...

    $30 - $250
    Local
    $30 - $250
    0 ofertas

    La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...

    $30 - $250
    Local
    $30 - $250
    0 ofertas

    La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...

    $30 - $250
    Local
    $30 - $250
    0 ofertas

    La actividad consiste en pedir información y solicitar dos cotizaciones de manera presencial en dos empresas asignadas por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en las empresas y sucursales asignadas para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado a cada sucursal,...

    $30 - $250
    Local
    $30 - $250
    0 ofertas

    La actividad consiste en llamar telefónicamente a ocho empresas asignadas por nosotros para solicitar información y cotizar un servicio. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía de llamada, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora: 30 minutos de estudio de guía y 30 minutos para comunicación previa y resolver dudas). 2. Realizar las ocho llamadas para solicitar información y cotizar el servicio, cada llamada dura en promedio 15 minutos. (Tiempo aproximado 2 horas). 3. En caso de que alguno de los negocios a los que se llam&o...

    $30 - $250
    Local
    $30 - $250
    0 ofertas

    Trabajo diariamente con un canal de WhatsApp Business que recibe un flujo constante de preguntas de clientes. Necesito que asumas el frente de atención respondiendo, de forma clara y profesional, dos tipos de consultas muy concretas: • Preguntas sobre nuestros productos y servicios • Dudas generales que surgen antes o después de la compra Ya dispongo de plantillas de respuesta bien estructuradas; tu tarea será aplicarlas con criterio, adaptarlas al tono de cada conversación y mantener un registro interno de cualquier ajuste que consideres útil. El objetivo es que cada mensaje quede contestado en cuestión de minutos dentro del horario acordado y que el interlocutor perciba un trato formal pero cercano. Entrego acceso al númer...

    $50 / hr Average bid
    $50 / hr Oferta promedio
    11 ofertas

    Necesito a una persona comprometida que gestione de forma integral el servicio al cliente para mi negocio. El enfoque será 100 % en español, por lo que es indispensable una comunicación escrita y hablada clara y profesional. Principales tareas • Atender consultas entrantes por correo electrónico, chat y, cuando sea necesario, llamadas. • Registrar cada incidencia en un CRM o planilla que permita hacer seguimiento. • Aportar soluciones ágiles y cordiales, manteniendo la satisfacción del cliente como prioridad. • Entregar un informe semanal con métricas clave (volumen, tiempos de respuesta y temas recurrentes). Qué incluir en tu propuesta • Un plan de trabajo detallado que explique tu metodología,...

    $34 Average bid
    $34 Oferta promedio
    96 ofertas

    APAC / Middle East | meetmagic meetmagic is building a new kind of trusted business network. We have 3,500+ senior decision makers globally who use meetmagic to share projects, access market intelligence, discover relevant technology partners and connect with trusted peers. Every conversation also creates an impact for charity. We're looking for someone who can help make both sides of this network move. You'll work directly with CIOs, CTOs, CISOs and other senior leaders, while ensuring our technology partners get genuine commercial value from the platform. What you'll do Recruit and onboard high-quality C-suite executives Build genuine relationships with senior leaders across APAC and MEA Encourage executives to share active projects and interests Drive adoption and...

    $17 / hr Average bid
    Urgente
    $17 / hr Oferta promedio
    8 ofertas

    I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

    $35 - $289
    Local
    $35 - $289
    0 ofertas

    We are looking for an experienced Property Manager / Co-Listing Agent to manage Airbnb properties remotely. The ideal candidate has hands-on experience with short-term rental operations, guest communication, booking management, and pricing optimization. If you have successfully managed Airbnb listings and enjoy delivering excellent guest experiences, we'd love to hear from you. *Key Responsibilities -Manage Airbnb listings and day-to-day property operations. -Handle guest communication before, during, and after each stay. -Manage booking calendars and reservations. -Optimize pricing strategies to maximize occupancy and revenue. -Coordinate with cleaning and maintenance teams. -Monitor listing performance and implement improvements. -Ensure excellent guest satisfaction and maintain h...

    $34 / hr Average bid
    $34 / hr Oferta promedio
    8 ofertas

    The Role We are seeking a Technical Support Specialist to serve as the primary point of contact for customer service and technical support inquiries. In this role, you will help customers troubleshoot product issues, coordinate service solutions, manage support tickets, and ensure every customer receives a professional, efficient, and positive support experience. This is a fully remote position operating during standard Pacific Time business hours. Key Responsibilities Customer Support & Communication Respond to customer inquiries via phone, email, text, and customer support platforms. Deliver timely, professional, and empathetic support throughout the customer ownership journey. Answer post-purchase product questions and provide guidance on product operation, maintenance...

    $1819 Average bid
    $1819 Oferta promedio
    14 ofertas

    I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

    $145 Average bid
    Local
    $145 Oferta promedio
    1 ofertas

    I’m looking for a dependable remote partner to own all guest communication for my Airbnb, with an emphasis on organising a smooth, in-person key hand-off at both check-in and check-out. What you’ll handle • Monitor the Airbnb inbox and reply promptly to every message, from the first enquiry through to departure. • Coordinate and confirm the in-person key exchange with my local greeter, keeping guests updated on timing and any last-minute changes. • Record each confirmed hand-off in our shared calendar so everyone stays aligned. I’ll supply detailed house rules, templated responses, photos, and the greeter’s contact information. Expect a one-month paid trial; if our communication scores stay at five stars we’ll extend to a long-term colla...

    $9 / hr Average bid
    $9 / hr Oferta promedio
    16 ofertas

    I'm seeking a motivated sales agent to sell our professional development training courses to corporate clients in the UK. This role is exclusively for candidates located in the UK, as understanding the local corporate market is critical. This position is commission-only, making it ideal for self-starters with a strong network. Earn 10% to 20% commission per closed deal + recurring bonuses for long-term sales agents. Potential earnings of up to £2000 commission per sale for our high-ticket training programs. Key Requirements: - Based in the UK - Experience in B2B sales, ideally targeting corporate clients - Proven track record in meeting or exceeding sales targets - Excellent communication and negotiation skills - Ability to leverage existing contacts and networks Ideal Skills ...

    $1622 Average bid
    $1622 Oferta promedio
    6 ofertas

    We are looking for an experienced Property Manager / Co-Listing Agent to manage Airbnb properties remotely. The ideal candidate has hands-on experience with short-term rental operations, guest communication, booking management, and pricing optimization. If you have successfully managed Airbnb listings and enjoy delivering excellent guest experiences, we'd love to hear from you. *Key Responsibilities -Manage Airbnb listings and day-to-day property operations. -Handle guest communication before, during, and after each stay. -Manage booking calendars and reservations. -Optimize pricing strategies to maximize occupancy and revenue. -Coordinate with cleaning and maintenance teams. -Monitor listing performance and implement improvements. -Ensure excellent guest satisfaction and maintain h...

    $8 / hr Average bid
    $8 / hr Oferta promedio
    3 ofertas

    We are looking for an experienced Property Manager / Co-Listing Agent to manage Airbnb properties remotely. The ideal candidate has hands-on experience with short-term rental operations, guest communication, booking management, and pricing optimization. If you have successfully managed Airbnb listings and enjoy delivering excellent guest experiences, we'd love to hear from you. *Key Responsibilities -Manage Airbnb listings and day-to-day property operations. -Handle guest communication before, during, and after each stay. -Manage booking calendars and reservations. -Optimize pricing strategies to maximize occupancy and revenue. -Coordinate with cleaning and maintenance teams. -Monitor listing performance and implement improvements. -Ensure excellent guest satisfaction and maintain h...

    $5 / hr Average bid
    $5 / hr Oferta promedio
    2 ofertas

    I run a service-based business and want to make the entire customer journey feel smoother and more welcoming. My top priority is upgrading our customer service so that every interaction—whether by phone, chat, email, or in-person—leaves clients delighted and eager to return. Here’s what I need: • Assess our current service flow, support scripts, and response times. • Pinpoint pain points and quick wins that will noticeably boost customer satisfaction. • Craft updated customer-service guidelines, tone-of-voice examples, and a simple escalation map. • Provide practical training materials or a short workshop outline my team can follow to maintain the new standard. • Recommend any low-cost tools or process tweaks that can automate repetitive ...

    $11 / hr Average bid
    $11 / hr Oferta promedio
    21 ofertas

    I need a dependable customer‐support professional who can jump straight into handling real-time chat for our line of technology products. Your main mission is to keep customers happy and informed the moment they reach out, whether they’re troubleshooting a device, comparing models, or checking how soon their order will arrive. Here’s what will land on your screen day-to-day: • Technical support questions about setup, bugs, or feature use • Product information requests from shoppers still deciding • Order-status updates for customers tracking deliveries You’ll be working inside our existing live-chat tool (training provided on day one), juggling multiple conversations at once while keeping response times crisp and tone friendly. Clear written English...

    $449 Average bid
    $449 Oferta promedio
    47 ofertas

    I manage a growing portfolio of short-term rentals and now need a remote Guest Relations Executive based in Sri Lanka to become the first point of contact for every traveller who books with us. You will be answering calls, WhatsApp messages, and emails in real time, guiding guests from their first question right through to check-out. The role demands true fluency in Sinhala, Tamil, English, and preferably additional local Sri Lankan languages for better communication with diverse clients. You will spend most of your day inside our cloud-based booking system, adjusting reservations, processing cancellations, and keeping notes tidy for the operations team. Because you will already be comfortable handling phone, WhatsApp and email conversations, ramp-up will be quick. Previous hotel or reser...

    $102 Average bid
    $102 Oferta promedio
    2 ofertas

    I run a service-based business and want to make the entire customer journey feel smoother and more welcoming. My top priority is upgrading our customer service so that every interaction—whether by phone, chat, email, or in-person—leaves clients delighted and eager to return. Here’s what I need: • Assess our current service flow, support scripts, and response times. • Pinpoint pain points and quick wins that will noticeably boost customer satisfaction. • Craft updated customer-service guidelines, tone-of-voice examples, and a simple escalation map. • Provide practical training materials or a short workshop outline my team can follow to maintain the new standard. • Recommend any low-cost tools or process tweaks that can automate repetitive ...

    $19 / hr Average bid
    $19 / hr Oferta promedio
    22 ofertas

    I need a clear, data-driven planogram that shows exactly how soft-drink shelves should be laid out in my grocery store. The goal is to maximise facings for our best-selling SKUs while still giving space to new launches and promotional packs, all within the existing gondola footprint. Your task will cover • Mapping each shelf and peg location to brand, flavour, pack size and promotional POS • Generating easy-to-read PDF schematics plus the editable file (Spaceman, JDA, or similar) • Providing a concise merchandising guideline explaining flow, blocking, and restock logic I will supply current sales velocity reports and fixture dimensions; you return a plan that can be handed straight to the store team for implementation. Accuracy of facings, pack counts, and plan readability...

    $9 / hr Average bid
    $9 / hr Oferta promedio
    14 ofertas

    We are looking for an experienced Property Manager / Co-Listing Agent to manage Airbnb properties remotely. The ideal candidate has hands-on experience with short-term rental operations, guest communication, booking management, and pricing optimization. If you have successfully managed Airbnb listings and enjoy delivering excellent guest experiences, we'd love to hear from you. *Key Responsibilities -Manage Airbnb listings and day-to-day property operations. -Handle guest communication before, during, and after each stay. -Manage booking calendars and reservations. -Optimize pricing strategies to maximize occupancy and revenue. -Coordinate with cleaning and maintenance teams. -Monitor listing performance and implement improvements. -Ensure excellent guest satisfaction and maintain h...

    $34 / hr Average bid
    $34 / hr Oferta promedio
    4 ofertas

    I will be visiting Vietnam soon and I’m looking for a local Vietnamese expert with genuine experience in the agarwood (oud) market. This is for my personal collection and personal use only. I am not looking for bulk purchases, exporting services, or a sourcing company. I simply want someone experienced to accompany me while shopping, help me identify authentic natural agarwood, and make sure I pay fair local prices instead of tourist prices. I want someone who already knows the market—not someone who plans to search online after accepting the job. Your role * Accompany me during my shopping trips. * Take me to reputable local sellers where knowledgeable Vietnamese buyers shop. * Help me identify authentic natural agarwood and avoid fake, treated, or overpriced products. * ...

    $20 / hr Average bid
    Local
    $20 / hr Oferta promedio
    2 ofertas

    I'm looking for an experienced professional to help unban my Meta Instagram account. Ideal Skills and Experience: - Proven track record in successfully unbanning Instagram accounts - Knowledge of Meta's appeal process and guidelines - Strong communication skills to effectively liaise with Meta support - Ability to provide a clear strategy and timeline for unban Please include any relevant experience in your bids.

    $340 Average bid
    $340 Oferta promedio
    5 ofertas

    I need reliable help replying to customer messages that come through the chat feature in my iOS mobile app. All conversations are text-only, so no voice or video handling is required. Your role is to log in during the agreed hours, greet users promptly, answer their questions clearly, and escalate anything you can’t solve to me in real time. A smooth, friendly tone in Indonesian is essential, and quick turnaround matters—customers expect responses within a couple of minutes. Please keep basic records of solved and pending issues so I can review common pain points later. If you have previous experience with in-app chat tools such as Intercom, Zendesk, or similar that’s a plus, but I’m open to any system you’re comfortable with as long as response speed stays ...

    $19 / hr Average bid
    $19 / hr Oferta promedio
    146 ofertas

    I need an experienced customer service professional to take ownership of our website’s live-chat channel. Your primary focus will be responding in real time to customer inquiries, resolving simple issues on the spot, and supplying accurate product information that helps visitors convert to buyers. This is a remote position, and candidates must be based in the USA. Whenever chat volume dips, I’ll rely on you to hop into our shared inbox and clear out messages that only require a quick answer or a link to the right product page. Concise, friendly English, solid typing speed, and the ability to learn our product line quickly are essential. You’ll be measured on response time, customer satisfaction ratings, and the completeness of the chat notes you log after each conversatio...

    $29 / hr Average bid
    $29 / hr Oferta promedio
    25 ofertas

    I run a busy neighborhood sweet shop and I’m looking for full-time sales staff who already have 1–2 years of experience in a similar retail or food environment. Your role will revolve around welcoming customers with a smile, answering their questions about our sweets, packing orders neatly, and keeping the counters spotless. In between customers you’ll update stock records, rotate trays so nothing sits too long, and flag low-running items so production can stay ahead. You will also operate the POS system, weigh and price items accurately, process cash, card, and digital payments, and balance the till at day’s end. To succeed you’ll need confident communication skills, basic math for quick calculations, and a knack for staying calm during holiday rushes. Famil...

    $85 Average bid
    $85 Oferta promedio
    6 ofertas
    Tunis Airport Retail Audit
    19 horas left
    Verificado

    I need a mystery shopper to visit the retail stores inside Tunis–Carthage International Airport and quietly evaluate how each outlet performs on three fronts: how staff treat customers, whether key products are on the shelves, and how clean and orderly the shop looks. You will go through the normal customer journey—enter, browse, ask a question or two if appropriate, and if possible make a small purchase—while noting specific, factual observations. After the visit, I’ll expect a concise report that covers: • Customer-service interactions (greeting, assistance, farewell) • Any missing or out-of-stock items you notice in high-visibility areas • Floor, shelf and counter cleanliness plus general store tidiness Please include timestamped photos...

    $349 Average bid
    $349 Oferta promedio
    5 ofertas

    I’m looking for one reliable person to take charge of the full day-to-day running of my online store, which now carries more than 2,000 SKUs. Every order must be processed quickly, shipped on schedule, and any related questions answered through WhatsApp before they escalate. You will also keep a constant eye on inventory, updating stock levels the moment they change, adjusting prices when directed, and flagging low-availability items so we never oversell. Returns are just as important: you’ll process each return request, restock items that come back in sellable condition, and trigger the correct refund so the customer experience stays positive and our records stay clean. In practical terms this means: • Processing orders the minute they drop, preparing shipping labels,...

    $83 Average bid
    Local
    $83 Oferta promedio
    8 ofertas

    Uzaktan çalışma sisteminde faaliyet gösteren firmamızın Canlı Destek ve Çağrı Merkezi birimlerinde görevlendirilmek üzere ekip arkadaşları arıyoruz. Genel Nitelikler 20–35 yaş aralığında Türkçeyi yazılı ve sözlü olarak iyi derecede kullanabilen Pozisyon Bilgileri Canlı Destek Personeli Müşterilere bilgisayar üzerinden canlı chat sistemi aracılığıyla yazılı destek sağlanır. Günlük çalışma süresi 9 saattir ve bu süreye 1 saat yemek molası dahildir. 3 farklı vardiya bulunmaktadır. Yoğun dönemlerde ücretli fazla mesai yapılabilir. Maaş sabittir, pozisyon yükselmesi haricinde yılda 2 kez zam uygulanır. Ortalama aylık kazanç eğitim sürecinde 28.500₺, eğitim tamamlandı...

    $20 / hr Average bid
    $20 / hr Oferta promedio
    1 ofertas

    I’m commissioning a simple, one-hour mystery shop at an authorised car dealership. You may choose the location most convenient to you from this roster: Petach Tikva, Rishon Letziyon, Beer-Sheva, Ashdod, Yahud, Afula, Nazarat or Eilat. During your visit you will act as a regular customer, observe how the team greets and assists you, note down any pricing or financing options offered and, most importantly, evaluate the overall state of the showroom, waiting area and service bays. All findings are captured in my online survey, which you will complete immediately after the visit. Once your answers are thorough and consistent I release the flat payment of $50 for that single dealership. No purchases are required—just keen observation and honest photos needed. If you live near one...

    $140 Average bid
    $140 Oferta promedio
    18 ofertas

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